Associate Operations Analyst - FICO

Brown-Forman Corporation; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equitable pay

Premium employee experience

Flexible working options

Job summary

Brown-Forman Corporation is seeking an Associate Operations Analyst for their Louisville, Kentucky Corporate Headquarters. This role focuses on maintaining and optimizing the Finance and Controlling (FICO) application landscape. Candidates should have a Bachelor's in relevant fields and 3+ years of SAP experience, especially in finance.

The role includes supporting functional incidents, managing service requests, and ensuring the stability of financial processes. Benefits include equitable pay and remote work flexibility on Fridays.

Qualifications

• 3+ years of professional experience in SAP, focusing on Finance.
• Understanding of SAP FI/CO modules and core processes.
• Basic understanding of ITIL frameworks preferred.

Responsibilities

• Provide support to resolve high-priority functional incidents in SAP FICO.
• Manage standard service requests for the global finance community.
• Ensure stability of critical financial closing processes.

Skills

SAP FICO

Financial Accounting

Analytical skills

Multi-tasking

Education

Bachelor of Science in Computer Science, Information Systems, Business Administration, Accounting

Tools

SAP

Coupa

Concur

OneSource

Job description

Role Overview

The Associate Operations Analyst for FICO is responsible for the ongoing stability, support, and optimization of the global Finance and Controlling application landscape. Reporting within the Application Operations pillar, the role serves as a primary analyst for resolving functional incidents and fulfilling service requests. The Analyst ensures the high availability of core financial modules, including Product Costing, Treasury, and Profitability Analysis (CO-PA), while maintaining a high level of customer service. By adhering to Brown‑Forman Information Technology service management standards, the role ensures that production systems remain healthy, users are well‑supported, and continuous improvements are deployed with minimal risk.

Key Responsibilities

• Provide support to investigate and resolve high‑priority functional incidents in SAP FICO (Financial Accounting and Controlling) and integrated systems (Coupa, Concur, OneSource) to minimize business disruption.
• Manage and execute standard service requests, including minor configuration changes, master data assistance, and “how‑to” guidance for the global finance community.
• Ensure the stability and performance of critical financial closing processes, including Material Ledger runs, cost allocations, and financial reporting cycles.
• Participate in root‑cause analysis for recurring issues to identify underlying problems and implement permanent functional fixes that reduce ticket volume and technical debt.
• Support a global network of Finance Super Users by equipping them to handle first‑level inquiries and advocating for standardized best practices.
• Maintain regression testing documentation to ensure system integrity during upgrades, patches, and enhancement deployments.
• Partner with the Delivery pillar during hyper‑care periods to ensure a seamless transition of new functionality into the long‑term support model.

Qualifications

• Bachelor of Science in Computer Science, Information Systems, Business Administration, Accounting, or a related field of study.
• 3+ years of professional experience in SAP, with a focus on Finance.
• Understanding of SAP FI/CO modules, with exposure to core processes such as General Ledger, Accounts Payable, or Cost Center Accounting.
• Ability to manage multiple tasks simultaneously (Incidents vs. Requests) in a fast‑paced production environment.
• Master’s degree in Business Administration (MBA) or related technical/financial discipline (preferred).
• Basic understanding of ITIL frameworks (Incident and Request Management) (preferred).
• SAP Functional Certifications in FICO or related modules (preferred).
• Familiarity with integrated technologies such as Coupa, OneSource, Concur, or Salesforce (preferred).

Working Arrangement

In‑office at the Brown‑Forman Louisville, Kentucky Corporate Headquarters Monday to Thursday, with flexibility to work remotely on Fridays.

Benefits

What We OfferTotal Rewards at Brown‑Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Equal Employment Opportunity

Brown‑Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown‑Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. Accommodations available upon request including an Interpreter.