Associate Operations Analyst - FICO

Brown-Forman Australia Pty. Ltd.; Louisville (KY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equitable pay structures

Premium benefits

Flexible working arrangement

Job summary

A premium spirits company in Louisville, Kentucky, is seeking an Associate Operations Analyst for FICO. This role focuses on maintaining the stability of core financial systems and resolving functional incidents in SAP FICO. Candidates should possess a Bachelor's degree and over 3 years of relevant SAP experience. The company offers a competitive salary, premium benefits, and a flexible working arrangement with in-office days Monday to Thursday and remote flexibility on Fridays.

Qualifications

• 3+ years of professional experience in SAP, focusing on Finance.
• Understanding of SAP FI/CO modules and core processes.
• Basic understanding of ITIL frameworks (Incident and Request Management).

Responsibilities

• Provide support for high-priority functional incidents in SAP FICO.
• Manage and execute standard service requests for finance community.
• Ensure stability of financial closing processes and reporting cycles.

Skills

Experience in SAP FICO

Incident and Request Management

Ability to manage multiple tasks

Education

Bachelor of Science in Computer Science, Information Systems, Business Administration, Accounting, or related field

Tools

SAP

Coupa

Concur

Job description

Meaningful Work From Day One

The Associate Operations Analyst for FICO is responsible for the ongoing stability, support, and optimization of the global Finance and Controlling application landscape. Reporting within the Application Operations pillar, this role serves as a primary analyst for resolving functional incidents and fulfilling service requests. The Associate Operations Analyst ensures the high availability of core financial modules, including Product Costing, Treasury, and Profitability Analysis (CO-PA), while maintaining a high level of customer service. By adhering to Brown‑Forman Information Technology service management standards, this role ensures that production systems remain healthy, users are well‑supported, and continuous improvements are deployed with minimal risk.

What You Can Expect

• Provide support to investigate and resolve high-priority functional incidents in SAP FICO (Financial Accounting and Controlling) and integrated systems (Coupa, Concur, OneSource) to minimize business disruption.
• Manage and execute standard service requests, including minor configuration changes, master data assistance, and "how-to" guidance for the global finance community.
• Ensure the stability and performance of critical financial closing processes, including Material Ledger runs, cost allocations, and financial reporting cycles.
• Participate in root‑cause analysis for recurring issues to identify underlying problems, implementing permanent functional fixes to reduce ticket volume and technical debt.
• Support a global network of Finance Super Users, equipping them to handle first‑level inquiries and advocate for standardized best practices.
• Maintain regression testing documentation to ensure system integrity during upgrades, patches, and enhancement deployments.
• Partner with the Delivery pillar during "hypercare" periods to ensure a seamless transition of new functionality into the long‑term support model.

What You Bring To The Table

• Bachelor of Science in Computer Science, Information Systems, Business Administration, Accounting, or a related field of study.
• 3+ years of professional experience in SAP, with a focus on Finance.
• Understanding of SAP FI/CO modules, with exposure to core processes such as General Ledger, Accounts Payable, or Cost Center Accounting.
• Ability to manage multiple tasks simultaneously (Incidents vs. Requests) in a fast‑paced production environment.

What Makes You Unique

• Master’s degree in Business Administration (MBA) or related technical/financial discipline.
• Basic understanding of ITIL frameworks (Incident and Request Management).
• SAP Functional Certifications in FICO or related modules.
• Familiarity with integrated technologies such as Coupa, OneSource, Concur, or Salesforce.

Working Arrangement

In‑office at the Brown‑Forman Louisville, Kentucky Corporate Headquarters Monday to Thursday, with flexibility to work remotely on Fridays.

What We Offer

Total Rewards at Brown‑Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Equal Employment Opportunity

Brown‑Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown‑Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.