Associate Onboarding Project Manager

Delta Dental; Camp Hill (Cumberland County); On-site; USD 56,000 - 120,000; Full time

Job summary

A leading company in the dental insurance sector is seeking an Associate Onboarding Project Manager to lead client onboarding and implementation projects. This role involves managing project lifecycles, ensuring quality service delivery, and facilitating effective communication throughout the process. Ideal candidates will possess strong organizational and customer service skills, alongside a Bachelor's degree and a proactive problem-solving approach. Join this dynamic team to contribute to impactful projects and client satisfaction.

Qualifications

• 0+ years of experience with a Bachelor's degree or additional experience in lieu of degree is preferred.
• Strong organizational and interpersonal skills required.
• Demonstrated customer service experience highly preferred.

Responsibilities

• Lead project kickoff meetings with cross-functional partners for client onboarding.
• Manage all phases of client onboarding project lifecycle including scope and requirements.
• Ensure customer satisfaction through quality and timely product delivery.

Skills

Organizational skills

Interpersonal relationships

Customer service focus

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree

Job description

The Associate Onboarding Project Manager is responsible for leading small to mid-size client onboarding and implementation projects for new and existing business. This role will also assist in the management of larger, more complex projects implementing new and existing business.

Qualifications

• 0+ w/Bachelor’s degree.
• Customer service experience highly preferred. Additional experience may be considered in lieu of a degree.
• Excellent organizational skills with the ability to prioritize workload to adhere to strict deadlines.
• Ability to multi-task while maintaining strict attention to detail.
• Ability to maintain effective interpersonal relationships.
• Demonstrated strong customer and service focus.
• Strong analytical and problem-solving skills.
• Ability to coordinate issues between internal and external clients and the development teams.
• Excellent verbal and written communication skills.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 18. $56,900 - $119,200

Responsibilities

• Leads project kickoff meetings with cross-functional partners for small to mid-size client onboarding and implementations.
• Leads and facilitates effective project meetings throughout the project lifecycle, including issue tracking, status reports, and communications to stakeholders and leadership.
• Acts as key partner to the line of business during client onboarding: assesses customer needs, understands business objectives, and liaisons between the line of business and cross-functional partners.
• Plans, documents and executes all phases of the client onboarding project lifecycle, including scope management, requirements management, work schedule and timeline management, priority and dependency management, and the assignment of roles and responsibilities to implementation partners.
• Leads the project team on development efforts and ensures customer satisfaction through quality and timely product delivery.
• Lends subject matter expertise and knowledge management to the project team and stakeholders throughout the project lifecycle, including functional, technical, and system-specific knowledge.
• Provides support to team and leaders for larger, more complex projects.
• Assists with general department daily activities and special projects.