Associate NOC Technician (Network Operations Center)

Ziply Fiber; Everett (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Paid sick leave and paid time off

Parental leave

Quarterly performance bonus

Training, career growth and education

Job summary

Ziply Fiber is seeking an Associate NOC Technician to monitor network health and respond to issues from our on-site NOC in Everett, WA. This full-time role requires delivering timely support, documenting incidents, and adhering to standardized processes.

The ideal candidate has basic networking knowledge, customer-service skills, and the ability to work in a fast-paced, team-driven environment. A strong work ethic and flexibility for various shifts are essential.

Qualifications

• High school diploma or GED required.
• Basic knowledge of network protocols and topology.
• Familiarity with routing protocols (OSPF, BGP) and VOIP (SIP/TDM).
• Experience with routers and switches operation.
• Ability to work under pressure and deliver customer service.
• Effective communication and teamwork.
• Time management and prioritization skills.
• Willingness to work various shifts, including nights and weekends.

Responsibilities

• Monitor health and availability of systems from the NOC.
• Monitor alarms and create tickets for resolution.
• Provide shift support for Ziply Fiber networks.
• Respond to inbound requests via email, phone, and chat.
• Adhere to the NOC master playbook.
• Perform other duties as required.

Skills

Network protocols knowledge

Troubleshooting

Customer service

Communication

Time management

Education

High school diploma or GED

Tools

NOC tools

Microsoft Office

Job description

Associate NOC Technician (Network Operations Center)

Full time | Ziply Fiber | United States

Posted On 09/11/2026

Job Information

Department Name Technology

Telecommunications

City Everett

98201

State/Province Washington

Job Description

Position Title: Associate NOC Technician (Network Operations Center)

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated toelevating the connected livesof the communities we serve. We offer the fastest home internet in the nation, arefreshingly great customer experience,andaffordableplans that putcustomersin charge.

As ourstate-of-the-artfiber network expands, so does our need for team members who can help us grow and realize our goals.

OurCompany Values:

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose whatisbest for them,andwesupport employeesin implementingnew ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest,human communication.

Job Summary

This position is 100% on-site in Everett, WA so you must live within commuting distance of the office.

Essential Duties and Responsibilities

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Systems Monitoring & Operations

• Monitor the overall health and availability of all systems from the Network Operations Center.
• Monitor Network/systems alarms and create tickets for associated issue to dispatch to required group for resolution.
• Provide shift support for the Ziply Fiber networks system.

Technical Troubleshooting & Documentation

• Basic knowledge with methodical, Logical, and process driven troubleshooting skills using tools such as nslookup, ping, traceroute, ipstat, tcpdump, curl, log analysis, remedy, etc.
• Basic knowledge with documentation of processes, procedures, and systems

Customer & Support Interaction

• Receive inbound support requests via email, phone, and chat.
• Quick to adapt to a fast pace job addressing a wide range of issues.

Process Adherence

• Adherence to the processes and policies in the NOC master playbook.

Other Duties

• Performs other duties as required to support the business and evolving organization.

Required Qualifications

• High school diploma or GED.
• Basic knowledge of network protocols and network topology.
• Basic knowledge with troubleshooting internet routing protocols ( OSPF,BGP,etc).
• Basic knowledge with VOIP (SIP,TDM, etc).
• Basic knowledge with the operation of routers and switches.
• Ability to thrive in a high pressure environment.
• Ability to provide excellent customer service.
• Ability to use NOC tools for issue identification and escalation.
• Time management skills and ability to prioritize.
• Ability to communicate effectively with all levels within an organization.
• Oral and written communication skills.
• Ability to operate various office equipment such as personal computer, various software programs including Microsoft Office applications (Excel, Outlook, Visio), and telephone systems.
• Ambitious and goal oriented.
• Attention to detail and problem-solving skills.
• Ability to work as part of a team while performing as an individual.
• Ability to work various shifts as needed, including weekdays, weekends, swing and night.

Preferred Qualifications

• Telecom Network Operations Center experience.
• Basic experience and understanding of switches and routers.
• Basic understanding of IPv4 and IPv6 subnet address standards.

Knowledge, Skills, and Abilities

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.