Associate Network Operations Center Analyst

Abarca Health; San Juan (PR); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Abarca Health is seeking an Associate Network Operations Center Analyst to monitor and maintain our network infrastructure, ensuring uptime and optimal performance. You will diagnose issues, collaborate with IT teams, and provide frontline support for end-users in a fast-paced environment.

Responsibilities include configuring and maintaining networking devices, ensuring security, documenting network components, and coordinating with vendors and ISPs.

Qualifications

• Associate’s Degree or Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science, Technology, or related field; equival. relevant exp. may be considered.
• 1+ year of experience in infrastructure operations or customer-facing technical support.
• Experience with implementing, administering, monitoring, and troubleshooting network infrastructure devices (APs, firewalls, routers, switches, controllers).
• Willing to travel (15% of time) per year.
• Availability to work rotating or irregular shifts, including weekends/holidays.
• Excellent oral and written communication skills.
• Flexible hybrid work model with on-site days in Puerto Rico.
• Availability to work in a specified time zone.
• Possible on-call hours as dictated by operations.

Responsibilities

• Monitor and maintain network infrastructure to ensure uptime and optimal performance.
• Diagnose and resolve network issues.
• Collaborate with IT teams to enhance network performance.
• Provide technical support to end-users.
• Create and maintain documentation of current network components, processes, and diagrams.
• Coordinate with ISPs and vendors; manage communications for events.

Skills

Analytical skills

Network monitoring

Communication skills

Willing to travel

Shifts flexibility

Hybrid work experience

Time zone coordination

Education

Associate’s or Bachelor’s Degree in IT / CS / related field

Tools

Network monitoring tools

Documentation tools

Job description

Description

What you’ll do

In a few words… Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

As the Associate Network Operations Center Analyst, you will be responsible for monitoring and maintaining our network infrastructure, ensuring optimal performance and minimal downtime. Within this role you'll handle key duties including diagnosing and resolving network issues, collaborating with IT teams to enhance network performance, and providing technical support to end-users. We'll need strong analytical skills, familiarity with network monitoring tools, and the ability to work in a fast-paced environment. This position involves shift work to support our 24/7 operations.

The fundamentals for the job…

• Install, configure, and maintain computer networks and devices.
• Install and manage network security hardware and software.
• Monitor and ensure network performance and integrity.
• Send out internal and external communications for internal and external events.
• Identify and solve any problems that arise with computer networks and systems.
• Work effectively with communications service providers (ISPs) and other vendors.
• Create and maintain documentation of current network components, processes, and diagrams.

Requirements

What we expect of you

The bold requirements…

• Associate’s Degree or Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science, Technology, or related field (In lieu of a degree, equivalent relevant experience may be considered.)
• 1+ year of experience within a similar role in infrastructure operations and technology or in a customer facing technical support environment.
• Experience with implementing, administering, monitoring, and troubleshooting network infrastructure devices, including wireless access points, firewalls, routers, switches, and controllers.
• Must be willing to travel (15% of time) per year (in state or out of state).
• Availability to work rotating or irregular shifts, including weekends and certain holidays, per business or operational needs.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site work-days (Puerto Rico Location Only)
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable).

Nice to haves...

• CompTIA A+ or Network+ Certification
• Experience within pharmacy benefit management, healthcare and/or insurance industries.
• Experience with Microsoft Windows Server 2008, 2012 R2, 2016 and 2019.

Physical Requirements

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. Abarca Health LLC does not sponsor employment visas at this time.

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.