Associate Network Operations Center Analyst

Abarca Health LLC.; San Juan (PR); Híbrido; USD 40.000 - 60.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work model

Resumo da vaga

Abarca Health LLC in Puerto Rico is seeking an Associate Network Operations Center Analyst to monitor and maintain our network infrastructure, ensuring uptime and optimal performance.

The role includes diagnosing network issues, collaborating with IT teams, and providing end-user support in a fast-paced, 24/7 environment. Hybrid work with on-site days in Puerto Rico is available.

Qualificações

• Bachelor’s or associate degree in IT/CS/Engineering or related field; equivalent experience may be considered.
• 1+ year of experience in infrastructure operations, network tech support, or similar.
• Experience with configuring and troubleshooting network devices (APs, firewalls, routers, switches).
• Willingness to travel about 15% per year (in state or out of state).
• Ability to work rotating or irregular shifts including weekends/holidays.
• Hybrid work model with some on-site days at Puerto Rico location.

Responsabilidades

• Monitor and maintain computer networks and devices for uptime and performance.
• Install, configure, and manage network security hardware and software.
• Diagnose and resolve network issues; escalate when needed.
• Collaborate with IT teams and service providers to improve network performance.
• Provide end-user technical support and maintain network documentation.

Conhecimentos

Analytical skills

Oral and written communication

Formação

Associate’s/Bachelor’s degree in IT/CS/Engineering

Descrição da vaga

What you’ll do

In a few words… Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

As the Associate Network Operations Center Analyst, you will be responsible for monitoring and maintaining our network infrastructure, ensuring optimal performance and minimal downtime. Within this role you'll handle key duties including diagnosing and resolving network issues, collaborating with IT teams to enhance network performance, and providing technical support to end-users. We'll need strong analytical skills, familiarity with network monitoring tools, and the ability to work in a fast-paced environment. This position involves shift work to support our 24/7 operations.

The fundamentals for the job…

• Install, configure, and maintain computer networks and devices.
• Install and manage network security hardware and software.
• Monitor and ensure network performance and integrity.
• Send out internal and external communications for internal and external events.
• Identify and solve any problems that arise with computer networks and systems.
• Work effectively with communications service providers (ISPs) and other vendors.
• Create and maintain documentation of current network components, processes, and diagrams.

What we expect of you

The bold requirements…

• Associate’s Degree or Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science, Technology, or related field (In lieu of a degree, equivalent relevant experience may be considered.)
• 1+ year of experience within a similar role in infrastructure operations and technology or in a customer facing technical support environment.
• Experience with implementing, administering, monitoring, and troubleshooting network infrastructure devices, including wireless access points, firewalls, routers, switches, and controllers.
• Must be willing to travel (15% of time) per year (in state or out of state).
• Availability to work rotating or irregular shifts, including weekends and certain holidays, per business or operational needs.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site work-days (Puerto Rico Location Only)
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable).

Nice to haves…

• CompTIA A+ or Network+ Certification
• Experience within pharmacy benefit management, healthcare and/or insurance industries.
• Experience with Microsoft Windows Server 2008, 2012 R2, 2016 and 2019.

Physical Requirements

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. Abarca Health LLC does not sponsor employment visas at this time.

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.