Associate Network Engineer - Warrior Hire Program

Southwest Airline Career Page; Dallas (TX); Remote; USD 86,000 - 97,000; Full time

Job summary

Southwest Airlines is seeking candidates for multiple technology positions within their Warrior Hire Program, aimed at supporting transitioning Veterans. These roles involve network management, troubleshooting, and collaboration with various teams to enhance connectivity and performance for front-line employees. The position offers remote work flexibility and competitive benefits, including free flights and a robust 401(k) plan.

Benefits

Free Flights for Employees and Dependents

401(k) Retirement Savings Plan with Company Contributions

Annual ProfitSharing Contributions

Competitive Health Insurance

Qualifications

• Entry level experience in network hardware and communication protocols.
• Ability to analyze and resolve problems in a fast-paced environment.

Responsibilities

• Diagnose and resolve hardware, software, or network problems.
• Maintain and administer computer and data networks.
• Monitor network performance and implement adjustments.

Skills

Problem Solving

Network Troubleshooting

Customer Service

Education

High School Diploma or GED

Bachelor's Degree in Business, Engineering, Computer Science, Information Systems, Cybersecurity

Tools

Cisco IOS

Wireshark

Job description

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Department

JOB DESCRIPTION

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

This posting is for multiple technology positions across various Teams in Southwest's Warrior Hire Program. The mission of the Warrior Hire Program is to recruit and hire transitioning Veterans and guide and support them through the beginning of their corporate career by providing them opportunities for professional growth, camaraderie, and mentorship. If you're planning your transition to a civilian career or recently transitioned, this program is designed to support you in that transition and as you join our Southwest Family. Thank you to those who currently or previously served, giving us all the freedom to fly. Review the information below to understand what each team does.

Additional Details

• Enterprise Mobile Foundation (EMF) team: Collects test metrics to evaluate both the availability and the reliability of our connectivity used by all our front-line employees and owns a testing platform that provides a near real-time and historical look at the user experience. This team prefers Candidates to have experience with all mobility management, connectivity, and onboard WiFi services and ability to do the following:

• Design, deploy, and maintain cellular networks (LTE, 5G) within airport facilities, ensuring optimal coverage and performance.
• Work with DAS (Distributed Antenna Systems), small cells, and macro cell deployments tailored for airport environments.
• Collaborate with wireless carriers, infrastructure vendors, and airport authorities to plan and implement cellular improvements.
• Perform RF site surveys, spectrum analysis, and signal propagation studies.
• Monitor network performance, identify bottlenecks, and resolve connectivity or capacity issues.
• Ensure compliance with FAA, FCC, TSA, and airport-specific regulations regarding wireless systems.
• Participate in network security assessments, ensuring cellular infrastructure is secure from intrusion or unauthorized use.
• Support integration of cellular with other airport IT systems (Wi-Fi, IoT sensors, emergency systems).
• Maintain documentation of network architecture, configurations, and standard operating procedures.
• Experience with airport-specific infrastructure (e.g., ARINC, SITA networks).
• Understanding of emergency response communication systems (e.g., FirstNet).
• Knowledge of FAA/TSA requirements around communication infrastructure.

This Dallas-based role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the Dallas area.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

• Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
• Provide technical guidance or support for the development or troubleshooting of systems
• Confer with network users about how to solve existing system problems
• Maintain logs related to network functions, as well as maintenance and repair records
• Maintain and administer computer and data networks and related computing environments including computer hardware, systems software, applications software, and all configurations
• Perform routine network startup and shutdown procedures and maintain control records
• Gather data pertaining to customer needs and use the information to identify, predict, interpret, and evaluate system and network requirements
• Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system
• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
• May perform other job duties as directed by Employee's Leaders

• Knowledge, Skills and Abilities

• Ability to analyze and resolve problems
• Knowledge of hardware components, systems, software, and networking technologies
• Ability to prioritize effectively and take on multiple concurrent assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible self-work and/or the work of others
• Ability to work effectively in a fast-paced, team-based, Customer service-oriented environment with a high regard for hospitality
• Skilled in troubleshooting, analyzing and resolving network traffic and issues

• Education

• Required: High School Diploma or GED
• Required: Bachelor's Degree in Business, Engineering, Computer Science, Information Systems, Cybersecurity, or related field; or equivalent formal training

• Experience

• Required: Entry level experience, developing skills and knowledge in:

• Network hardware/platforms (Cisco IOS, Cisco NXOS)
• Communication protocols (TCP/IP) and routing protocols
• WAN connectivity
• Network diagnostic, monitoring and analysis tools (e.g., Wireshark)

• Licensing/Certification

• N/A

• Physical Abilities

• Ability to perform work duties from a limited space workstation/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

Competitive market salary from $86,850 per year to $96,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Pay amount does not guarantee employment for any particular period of time.

401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.

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Job Posting End Date

05/18/2025

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