Associate Network Engineer - Warrior Hire Program

Southwest Airlines Co.; Dallas (TX); Remote; USD 86,000 - 97,000; Full time

Job summary

Southwest Airlines is seeking candidates for multiple technology positions within their Warrior Hire Program, aimed at supporting transitioning Veterans. This role focuses on network management and troubleshooting, offering a remote work option with competitive salary and benefits.

Benefits

Flight privileges

401(k) contributions

Profit sharing

Health insurance

Qualifications

• Entry-level experience in network hardware, communication protocols, and diagnostic tools.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware, software, and network problems.
• Maintain logs and documentation of network functions.
• Monitor network performance and plan future improvements.

Skills

Problem analysis

Troubleshooting

Prioritization

Multitasking

Education

High School Diploma or GED

Bachelor's Degree in Business, Engineering, Computer Science

Job description

Department: Technology

Our Company Promise

We are committed to providing our Employees with a stable work environment and equal opportunities for learning and personal growth. Creativity and innovation are encouraged to improve the effectiveness of Southwest Airlines. Above all, Employees will be treated with concern, respect, and care, reflecting the attitude we expect to share externally with every Southwest Customer.

Job Description:

This posting is for multiple technology positions across various Teams in Southwest's Warrior Hire Program. The mission of the Warrior Hire Program is to recruit and hire transitioning Veterans, guiding and supporting them through the start of their corporate careers by providing opportunities for professional growth, camaraderie, and mentorship. If you are planning your transition to a civilian career or have recently transitioned, this program is designed to support you in that transition and as you join our Southwest Family. Thank you to those who have served, giving us all the freedom to fly.

Review the information below to understand what each team does.

Additional details:

• Enterprise Mobile Foundation (EMF) team: Focuses on collecting test metrics to evaluate connectivity used by front-line employees, owning a testing platform for real-time and historical user experience analysis. Candidates should have experience with mobility management, connectivity, and onboard WiFi services, with the ability to:

• Design, deploy, and maintain cellular networks (LTE, 5G) within airport facilities, ensuring optimal coverage and performance.
• Work with DAS, small cells, and macro cell deployments tailored for airport environments.
• Collaborate with wireless carriers, infrastructure vendors, and airport authorities for cellular improvements.
• Perform RF site surveys, spectrum analysis, and signal propagation studies.
• Monitor network performance, identify bottlenecks, and resolve issues.
• Ensure compliance with FAA, FCC, TSA, and airport regulations.
• Participate in network security assessments.
• Support integration of cellular with other airport IT systems.
• Maintain documentation of network architecture and configurations.
• Experience with airport-specific infrastructure (e.g., ARINC, SITA networks).
• Understanding of emergency communication systems (e.g., FirstNet).
• Knowledge of FAA/TSA communication infrastructure requirements.

This Dallas-based role is offered as a remote position, which may require travel for trainings, meetings, and conferences. Most work can be performed remotely within the Dallas area. U.S. citizenship or current authorization to work in the U.S. is required, with no sponsorship available.

Southwest Airlines is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds and experiences.

Responsibilities include:

• Diagnose, troubleshoot, and resolve hardware, software, and network problems.
• Provide technical guidance for system development and troubleshooting.
• Consult with users to resolve system issues.
• Maintain logs and documentation of network functions.
• Administer computer and data networks, including hardware and software.
• Perform routine startup and shutdown procedures.
• Gather and analyze customer needs to evaluate system requirements.
• Support voice services and equipment.
• Monitor network performance and plan future improvements.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Problem analysis and resolution skills.
• Knowledge of hardware, systems, software, and networking technologies.
• Effective prioritization and multitasking abilities.
• Ability to work in a fast-paced, customer-focused environment.
• Skilled in troubleshooting network issues.

Education:

• High School Diploma or GED (required).
• Bachelor's Degree in Business, Engineering, Computer Science, or related field, or equivalent training (required).

Experience:

• Entry-level experience in network hardware, communication protocols, WAN connectivity, and diagnostic tools.

Physical Abilities:

• Ability to work from a desk or office for extended periods.
• Effective communication in English.
• Proficiency in using computers and office tools.

Other Qualifications:

• Maintain a professional appearance.
• U.S. citizen or authorized to work in the U.S.
• At least 18 years old.
• Adhere to attendance standards.

Pay & Benefits:

Competitive salary from $86,850 to $96,500 annually, with potential bonuses and benefits including flight privileges, 401(k) contributions, profit sharing, health insurance, and more. Details at https://careers.southwestair.com/benefits.

*Salary is not a guarantee of employment duration.

**401(k) contributions are subject to vesting and IRS limits.

***Profit sharing is at the company's discretion and subject to vesting.

Southwest Airlines is an Equal Opportunity Employer.