Associate Network Architect

Turtle Trax S.A.; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Turtle Trax S.A. in the United States seeks a seasoned mobile network analyst to optimize APN settings, IP allocation, and GGSN/PGW interactions for a seamless user experience.

You will analyze data, troubleshoot data sessions, and collaborate with network engineers to reduce outages and improve KPIs across 4G/5G core networks.

Qualifications

• Bachelor’s degree in computer science, Telecommunications, Electrical Engineering, or a related field.
• 6+ years in mobile network operations, RAN, core network support, or as a technical analyst.

Responsibilities

• Analyze, optimize, and troubleshoot mobile data connectivity processes (APN settings, IP allocation, GGSN/PGW interactions) to ensure seamless user experience and efficient network operations.
• Document and map APN provisioning or troubleshooting workflows to improve efficiency.
• Collaborate with network engineers and customer support to drive data-driven improvements and KPI trends.

Skills

APN Process Enhancements

IMS & VoLTE/VoNR

Python scripting

Data Analysis with Excel

Packet Analysis with Wireshark

Troubleshooting Connectivity

Communication Skills

Education

Bachelor’s degree in computer science, Telecommunications, Electrical Engineering, or related field

Tools

Wireshark

Excel

Job description

Role Summary

Responsible for analyzing, optimizing, and troubleshooting mobile data connectivity processes (APN settings, IP allocation, GGSN/PGW interactions) to ensure seamless user experience and efficient network operations.

• Education: Bachelor’s degree in computer science, Telecommunications, Electrical Engineering, or a related field.
• Experience: 6+ years in mobile network operations, RAN, core network support, or as a technical analyst.

Preferred knowledge

• Knowledge in APN & Process enhancements.
• Knowledge of IMS (IP Multimedia Subsystem) and VoLTE/VoNR.
• Certifications in mobile networks or process improvement (e.g., Lean/Six Sigma).
• Experience with scripting languages (Python) for automation of data analysis

Technology Experience:

• Domain Knowledge: In-depth understanding of 4G, and 5G network architectures, specifically focusing on session management and packet data handling.
• APN Configuration: Expertise in configuring and troubleshooting APN parameters (APN Name, Type, MMSC, Proxy, Authentication types) on various mobile OS platforms (Android, iOS).
• Packet Analysis: Proficiency in using network protocol analyzers (e.g., Wireshark) to analyze packet traffic and identify causes of packet loss, latency, or connection failures.
• Data Analysis: Strong proficiency in Excel and data analysis tools to track performance metrics (KPIs) and identify trends in connectivity issues.
• System Knowledge: Understanding of GGSN/PGW (Gateway GPRS Support Node / Packet Data Network Gateway) functionality within the mobile core.
• Troubleshooting: Ability to diagnose complex connectivity problems, such as failed data sessions, improper IP assignments, or roaming issues.
• Process Mapping: Ability to document and optimize current APN provisioning or troubleshooting workflows to improve efficiency.
• Data-Driven: Ability to interpret, analyze, and present technical data to stakeholders to drive decision-making.

Interpersonal skills:

• Communication: Strong interpersonal and written communication skills to explain technical issues to non-technical teams.
• Team Collaboration: Ability to work with cross-functional teams, including network engineers and customer support.
• Proactive Problem Solving: Ability to identify potential network bottlenecks before they affect end-users.
• Attention to Detail: Meticulous approach to reviewing network configuration files and logs.

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