Associate Modern Workplace Engineer

24hrcares; California; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) plan

Wellness program

Learning development program

Life insurance

Disability insurance

charitable matching

Volunteer time off

Employee assistance program

Paid federal holidays

Job summary

24 Hour Home Care is seeking an Associate Modern Workplace Engineer to support daily administration and optimization of TEAM's modern workplace technology, focusing on Microsoft 365 services, Intune, Entra ID, and Enterprise infrastructure. You will troubleshoot issues, maintain security standards, and help standardize workplace technology across the organization.

The role is remote for candidates in the United States, including California, and reports to the Sr.

Qualifications

• 0-2 years experience in IT support, systems administration, or modern workplace tech
• Foundational knowledge of Microsoft 365 services: Exchange Online, Teams, SharePoint, Intune
• Experience with Azure Active Directory, user accounts, and security groups
• Familiarity with endpoint management: device enrollment, policies, app deployment, patching
• Certifications like MS-900, MD-102, MS-102 or active pursuit preferred but not required

Responsibilities

• Administer user accounts, security groups, distribution lists, and access permissions in Microsoft Entra ID and Microsoft 365
• Support Intune and Windows Autopilot operations: provisioning, profiles, deployments, policies, patching
• Assist with Exchange Online administration: mailboxes, shared mailboxes, mail flow
• Provide support across Microsoft 365 services: Teams, SharePoint, Defender, identity platforms, endpoints
• Maintain technical docs, runbooks, and collaborate on security compliance and standardization

Skills

Microsoft 365 admin

Identity management

Intune Autopilot

Endpoint lifecycle

Troubleshooting

Documentation

Process improvement

Collaboration

Tools

Azure Active Directory

Exchange Online

Teams

SharePoint

Job description

24 Hour Home Care is part of the TEAM Services Group family of companies. As a shared Talent Acquisition function, we are proud to support TEAM's recruiting efforts by helping to attract exceptional talent across the organization.

TEAM Services Group (“TEAM”) is a national provider of home and personal care services and household employment solutions supporting the known caregiver model, which allows families and individuals with disabilities the freedom to choose the caregivers and service providers working with them in their homes.

TEAM is a mission-driven company serving over 110,000 clients and employing over 130,000 caregivers across all 50 states. We operate in a large and growing market and have grown nearly 40% annually since inception through our relentless focus on delivering best-in-class client experience. TEAM is led by a high-performing team passionate about improving access to home-based care in America.

The Role:

The Associate Modern Workplace Engineer supports the daily administration, maintenance, and optimization of TEAM's modern workplace technology environment. This role assists with Microsoft 365 services, endpoint management, identity administration, and enterprise infrastructure to ensure reliable technology operations and a productive employee experience.

Reporting to the Sr. Manager, Modern Workplace Engineering, the Associate Modern Workplace Engineer collaborates with IT team members to troubleshoot technical issues, maintain security and compliance standards, and support the standardization of workplace technology across the organization.

Primary Responsibilities

Administer user accounts, security groups, distribution lists, and access permissions within Microsoft Entra ID (Azure Active Directory) and Microsoft 365.

Support Microsoft Intune and Windows Autopilot operations, including device provisioning, configuration profiles, application deployments, compliance policies, patching, and endpoint lifecycle management.

Assist with Exchange Online administration, including mailbox management, shared mailboxes, distribution groups, and mail flow troubleshooting.

Provide technical support and troubleshooting across Microsoft 365 services, including Teams, SharePoint, Defender, identity platforms, and managed endpoints.

Maintain technical documentation, operational procedures, and runbooks while collaborating with senior engineers on security compliance, platform standardization, and process improvements.

What you Bring to the Table:

Qualifications

0-2 years of experience in IT support, systems administration, or a modern workplace technology environment.

Foundational knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Intune.

Experience or coursework involving Azure Active Directory, user account administration, and security group management.

Familiarity with endpoint management, including device enrollment, configuration policies, application deployment, and patching.

Microsoft certifications such as MS-900, MD-102, or MS-102, or active pursuit of certification, preferred but not required.

Skills

Microsoft 365 administration and identity management

Microsoft Intune, Autopilot, and endpoint lifecycle management

Technical troubleshooting and problem solving

Documentation, attention to detail, and process improvement

Cross-functional collaboration, communication, and willingness to learn

What we Bring to the Table:

• Company-sponsored medical, dental, and vision plan for employees and their dependents
• 401(k) participation after 3 months of continuous service
• wellness program, learning development program
• life insurance, long-term disability coverage
• charitable contribution matching, volunteer time off, and employee assistance program
• In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

The expected California Pay Range for this position:

$80,000 - $100,000 USD

This position is remote and available to candidates who currently reside in one of the following states: Arizona, California, Colorado, Montana, Connecticut, Florida, Idaho, Illinois, Indiana, Massachusetts, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Texas, Washington, or Wisconsin.