Associate, Membership Service (Part Time)

49ers; San Francisco (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A professional sports team in San Francisco is seeking a Membership Service Associate to enhance the experience of season ticket members. The role involves providing customer service, assisting with payment collections, and managing inquiries throughout the year and on gamedays. Ideal candidates should have strong organizational skills and the ability to communicate effectively. Experience with Microsoft and Google Suites is required. This position may involve work during weekends and extended hours.

Responsibilities

• Provide customer service for season ticket inquiries.
• Assist with financing and ticket payments.
• Manage general email inboxes.
• Execute gameday check-in.
• Act as contact for Golden Opportunities experiences.

Skills

Customer service skills

Organizational skills

Effective communication

Problem-solving

Creative thinking

Education

Relevant work experience or equivalent education

Experience with Microsoft Suite

Experience with Google Suite

Tools

Microsoft Dynamics

Archtics

KORE CRM

Job description

At the San Francisco 49ers, our mission is simple but powerful: to create meaningful moments that inspire and connect. Whether it’s on the field, in the community, or behind the scenes, we’re united by the belief that the work we do has the power to bring people together and leave a lasting impact.

Success here takes more than passion; it’s about bringing your best to every challenge. We thrive by balancing priorities with precision, making thoughtful decisions in fast-paced environments, and always looking ahead to what’s next. Our team is built on core competencies that shape how we work: adaptability, integrity, collaboration, strong communication, and a relentless focus on continuous improvement. Together, these qualities fuel our ability to deliver world-class experiences for our fans, partners, and community.

If you’re excited about being part of a supportive team where you can develop your skills, share your ideas, and help make a difference, we’d love to have you join us.

Position Summary

The Membership Service Associate is responsible for assisting with addressing the needs of all 49ers season ticket/SBL members to ensure their satisfaction and continued support through the purchase of season tickets annually.

Responsibilities and Duties

• Provides telephone and email customer service for season ticket member inquiries throughout the year and on gamedays.
• Assists with collecting outstanding SBL financing payments and season ticket payments.
• Manages Membership Service general email inboxes by providing timely responses within timeframe guidelines.
• Executes gameday check-in and gameday fulfillment for Golden Opportunities experiences.
• Assists fulfillment of membership service department responsibilities.
• Assist in fulfilling general requests and various account service matters
• Acts as point of contact for fans participating in Golden Opportunities experiences.
• Other duties as assigned.

Required Abilities and Skills

• Ability to use focus on a speaker using verbal and non-verbal clues to understand their message, comprehend the information and respond thoughtfully.
• Establish credibility through timely, responsive, and truthful interactions.
• Ability to use logic and reasoning to evaluate information to determine how it should be best interpreted.
• Ability to create a relationship of trust and loyalty by delivering accessible, efficient, and reliable services and products for internal and external stakeholders.
• Creative and innovative; the ability to see alternatives and solutions.
• Organizational skills with the ability to manage time effectively, while balancing and prioritizing multiple or competing tasks.
• Communicates orally and in writing in a clear, concise and impartial manner using proper grammar and punctuation.

Education and Experience

• Relevant work experience; or an equivalent combination of education and experience.
• Experience with Microsoft Suite including Excel, Outlook, PowerPoint & Word.
• Experience with Google Suite including Docs, Sheets & Slides.
• Experience with Archtics, Microsoft Dynamics & KORE CRM, DialSource preferred.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The employee will be sitting in a typical office environment the majority of the time and may be exposed to outdoor weather conditions.

The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms. The employee is regularly required to talk or hear. The employee is occasionally required to stand, walk and lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

This position requires the ability to work extended hours and/or weekends.

Travel

2% of local travel time expected for this position. 1% of travel time expected for the position both intra and interstate occasionally requiring overnight stay.