Associate, Member Services

The Options Clearing Corporation (OCC); Illinois; Hybrid; USD 55,000 - 69,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

Student loan repayment

Tech stipend

PTO and parental leave

401k match

Health benefits

Job summary

The Options Clearing Corporation (OCC) in Illinois is seeking a client-focused professional to support Clearing Members with questions about operational processing, trade and position data, and new product implementations.

You will communicate with market participants, maintain CRM data, analyze trends, and help document procedures while ensuring policy compliance. This role requires strong communication, multitasking, and the ability to work across shifts in a hybrid environment.

Qualifications

• Bachelor’s degree in business or related field.
• Strong oral and written communication skills.
• Customer service mindset and problem-solving ability.
• Ability to multitask in a dynamic environment.
• Professional interaction with internal and external participants.

Responsibilities

• Responds to day-to-day inquiries from Clearing Members via phone or email and works toward resolution.
• Communicates with external market participants to support and troubleshoot production activities.
• Completes daily tasks that support production.
• Assists team members with investigating issues and resolving problems.
• Maintains Clearing Member information in CRM and other databases.
• Analyzes firm data and identifies trends.
• Performs Masterfile updates and verification of changes for members.
• Assists with self-testing and documentation writing.

Skills

Strong oral and written communication

Strong customer service

Problem solving

Multitasking in dynamic environment

Professional interaction with internal

Shift flexibility / overtime

Education

Bachelor’s Degree in Business

Tools

PowerPoint

Excel

Word

Job description

THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP*****

THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP*****

What You’ll Do

This role’s primary responsibility is to support Clearing Members by providing exceptionally high levels of service to our clients with clearing their existing and new products. The role must possess a basic understanding of OCC’s products, systems, and processes in order to support clearing members with questions related to operational processing or issues which includes research and analysis of trade and position data. The role is expected to work under guidance with initiatives and define, quantify and analyze relationships to ensure each firm’s operational requirements are met as they relate to their membership at OCC. This role is responsible for contributing to the writing of documentation. The role assists the team as they interface with the Clearing Members and all internal parties in preparation for new functionality and new products introduced into production. This role is responsible for ensuring compliance with all policies and procedures.

Primary Duties and Responsibilities

• Responds frequently to day-to-day, routine Clearing Member inquiries received via phone or email and works on resolution with the department
• Effectively communicates with external market participants to support and troubleshoot production activities
• Completes daily tasks that support production
• Assists team members with investigating issues and resolving problems
• Has demonstrated basic understanding and skills in OCC cleared products and systems with the ability to apply that knowledge and skills to a range of standard situations|
• Maintains and updates Clearing Member information in CRM system and other databases
• Analyzes firm data and identifies trends.
• Performs Masterfile account updates and verification of changes for members
• Assists with departmental self- testing and writing of procedures and job aids.
• Other duties as assigned

Supervisory Responsibilities

• None

Qualifications

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• Required] Strong oral and written communication skills
• [Required] Strong customer service skills
• [Required] Ability to solve problems
• [Required] Ability to multitask in a dynamic environment
• [Required] Ability to interact in a professional manner with internal and external participants (including but not limited to co-workers, management, clearing members and exchanges)
• [Required] Ability to cover various shifts and work overtime, if conditions warrant

Technical Skills

• [Required] Microsoft Office proficiency especially proficient in PowerPoint, Excel, and Word

Education and/or Experience

• [Required] Bachelor’s Degree in Business
• [Required] 0+ years of experience

Certificates and Licenses

• None

About Us

The Options Clearing Corporation (OCC) is the world’s largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
• In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

$55,000.00 - $68,800.00

Incentive Range

6% to 10%

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

OCC is an Equal Opportunity Employer