Associate, Inquiries and Investigations

Oscar Health; Phoenix (AZ); Hybrid; USD 87,000 - 114,000; Full time

Benefits offered by this job

Unlimited vacation

Annual performance bonus

Benefits package

Job summary

Oscar Health is seeking an Associate, Inquiries and Investigations to join our Provider Data Operations team in Tempe. The role focuses on cross-functional data process improvements, investigations of escalations, and ensuring quality and compliance across directory and filing submissions.

You will lead implementations, coordinate with stakeholders, mentor teammates, and help drive operational efficiency while reporting to the Senior Manager, Provider Data Operations.

Qualifications

• Bachelor's degree or 3+ years of relevant experience.
• 3+ years in payer/provider healthcare operations or related field.
• 2+ years using data tools (Excel, SQL) and analytics.
• 2+ years end-to-end project management and process improvement.
• 2+ years presenting insights to Senior Leadership.

Responsibilities

• Lead end-to-end cross-functional implementations with project plans and stakeholder engagement.
• Evaluate performance by analyzing data to inform technology-enabled solutions and metrics.
• Collaborate with leadership and stakeholders to investigate risks and drive improvements to production releases.
• Mentor team members and foster growth to improve efficiency and targets.
• Ensure compliance with all applicable laws and regulations.
• Perform other duties as assigned.

Skills

SQL

Excel

Project management

Workflow design

Data analysis

Executive communication

Education

Bachelor's degree

Job description

Hi, we're Oscar. We're hiring an Associate, Inquiries and Investigations to join our Provider Data Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About The Role

The Associate, Inquiries and Investigations is responsible for working cross-functionally with business and technical Oscar stakeholders to solve data process challenges and represent departmental interests in company-wide strategic initiatives. The position leads implementations and data corrections to enhance processes that directly impact directory accuracy and filing submissions. Primary focus is placed on investigating and resolving complex escalations/inquiries through production release, while driving comprehensive process documentation, maintaining project plans, and implementing risk mitigation strategies to ensure quality and financial discipline.

You will report into the Senior Manager, Provider Data Operations.

Work Location

This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is: $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Leads the end-to-end management of cross-functional implementations and projects—including project plan creation, stakeholder engagement, edge case mitigation, and on-time completion to enhance processes and execute data corrections that directly impact directory accuracy and filing submissions.
• Evaluates departmental performance by creating, gathering, analyzing, and interpreting data to inform technology-enabled solutions, establish departmental key metrics, and implement mitigation strategies that ensure quality and financial discipline
• Collaboratively works with leadership, peers, and internal/external stakeholders to investigate risks and escalations, formulate proactive strategies, and partner across teams on continuous improvement action plans through final release to production
• Mentors team members and promotes colleagues' professional growth, fostering team collaboration and driving mindset shifts necessary to optimize operational efficiency and achieve departmental targets
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements

• A bachelor's degree or 3+ years commensurate experience
• 3+ years of professional experience in payer or provider healthcare contracting, provider network management, healthcare operations, or a related field
• 2+ years of experience using data software such as Excel, SQL or other data analytics tools
• 2+ years of experience with end to end project management
• 2+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures
• 2+ years of experience in developing and presenting information and recommendations aimed at Senior Leadership

Bonus Points

• Bachelor's degree in Engineering, Business Administration, or other related field
• Lean Six Sigma Green Belt certification or higher
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints
• ACA marketplace, provider network, claims, healthcare quality, or provider data experience

This is an authentic Oscar Health job opportunity.

Benefits

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

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