Associate Marketing Production Manager

10 Ancestry.com Operations Inc.; United States; Hybrid; USD 58,000 - 69,000; Full time

Job summary

The Marketing Production team at Ancestry powers direct-to-consumer engagement by translating marketing strategy into lifecycle campaigns. This Associate Manager role acts as a key execution hub within the CRM team, focusing on audience segmentation, campaign builds, technical troubleshooting, and deployment across email journeys.

You'll collaborate with CRM leads, data teams, and analytics to deliver highly personalized, high-impact experiences to our global audience in a fast-paced environment.

Qualifications

• 2+ years of hands-on experience in email marketing, lifecycle operations, or campaign execution.
• Proficiency with Braze, including Canvas, segment extensions, and Liquid scripting.
• Solid technical aptitude with HTML and CSS, plus dynamic personalization logic.
• Excellent attention to detail with strong project management and cross-functional coordination.
• Experience testing and troubleshooting campaign code, rendering, and audience targeting rules.

Responsibilities

• Build, test, dynamically personalize, and deploy complex lifecycle email campaigns using Braze.
• Manage audience segmentation using Liquid logic and Braze tools to target high-value cohorts.
• Perform end-to-end QA testing on template rendering, responsive design, and dynamic personalization.
• Troubleshoot campaign challenges, including dynamic code logic, HTML/CSS layout, JSON, and audience filters.
• Collaborate with CRM leads, creative teams, and developers to ensure timely, accurate marketing initiatives.

Skills

Braze

Liquid scripting

HTML/CSS

Email marketing

Lifecycle operations

Campaign execution

Tools

Braze

Litmus

Job description

About Ancestry

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families. We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity. Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

Role

The Marketing Production team powers Ancestry's direct-to-consumer engagement channels by translating marketing strategy into seamlessly executed lifecycle campaigns. Operating as a critical execution hub within the CRM team, this role focuses on audience segmentation, campaign buildouts, technical troubleshooting, and accurate deployment across complex email journeys. Working in a fast-paced environment, this Associate Manager will collaborate closely with LCM managers, strategy teams, data teams, and analytics to deliver highly personalized, high-impact experiences to our global audience.

What you will do

• Build, test, dynamically personalize, and deploy complex lifecycle email campaigns, automated programs, and transactional emails using Braze.
• Manage audience segmentation using Liquid logic, Braze segmentation tools, and custom query building to target high-value customer cohorts.
• Perform end-to-end QA testing on template rendering, responsive design, dynamic personalization, links, and deliverability across clients using Litmus or similar testing tools.
• Troubleshoot technical campaign challenges, including dynamic code logic, HTML/CSS layout rendering, JSON, and audience filters.
• Collaborate cross-functionally with CRM leads, creative teams, and developers to ensure marketing initiatives are delivered on time with strict accuracy.

Who you are

• 2+ years of hands‑on experience in email marketing, lifecycle operations, or campaign execution.
• Proven hands‑on proficiency with Braze, including Canvas, segment extensions, and Liquid scripting.
• Solid technical aptitude with practical experience working with HTML, CSS, and dynamic personalization logic.
• Exceptional attention to detail with proven project management and cross‑functional coordination skills.
• Strong problem‑solving abilities with experience in testing and troubleshooting campaign code, rendering, and audience targeting rules.

Compensation

As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base salary range for this position: $57,860 - $68,704 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process. Read more about our benefits HERE.

Additional Information

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities. All job offers are contingent on a background check screen that complies with applicable law. For candidates who live in SanFrancisco,CA, pursuant to the SanFrancisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via‑email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.

Join us

Let’s write the next chapter of history together. Our employees are fueled by our inquisitive nature and united by our shared commitment to help people discover, craft, and connect their family history. Whether you’re a natural problem solver, a strategic builder, an inspired creative, or something in between—we invite you to share your story and join us in making history.