Associate Manager, Training & Communications, HOKA NA Retail

HOKA; Massachusetts; Remote; USD 80,000 - 85,000; Full time

Job summary

A leading company in the footwear industry seeks an Associate Manager for Training & Communications. This remote role involves leading training initiatives, enhancing communication strategies, and fostering a collaborative environment for HOKA retail teams across North America. The ideal candidate will have strong communication skills and experience in retail training and operations. Join us to make a positive impact while promoting high-level customer service and employee engagement.

Benefits

Competitive pay and bonuses

Financial planning and wellbeing programs

Time off and wellness support

Discounts and community programs

Comprehensive health and wellness programs

Qualifications

• 3-5 years in retail training, communications, or retail operations preferred.
• Strong experience in designing and delivering training programs.

Responsibilities

• Lead training and communication initiatives for HOKA retail teams.
• Develop and execute communication strategies to enhance engagement.
• Plan and lead regional retail conferences.

Skills

Communication

Project Management

Problem Solving

Job description

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

Job Title:

Associate Manager, Training & Communications, HOKA NA Retail

Reports to:

Senior Director, HOKA, Retail NA

Location:

US Remote

Interested applicants must reside in one of the following approved states: California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia, Washington, Wisconsin

The Role

The Associate Manager of Retail Training and Communications for HOKA North America is responsible for leading all training and communication initiatives for our HOKA retail teams across the region. This role involves adapting global resources to ensure regional relevance and supporting the North America Operations Manager in maintaining operational compliance and audit readiness. Acting as the key liaison between the corporate office and the field retail teams, you embody the company’s values, offering high-level support and fostering a positive, collaborative environment. You collaborate cross-functionally with key stakeholders to continuously refine communications and training programs that align with business needs, cultivating a culture of trust and accountability within the HOKA Brand.

We celebrate diversity—of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

The primary functions of this role include, but are not limited to:

1. Partner cross-functionally with key stakeholders to develop impactful communications and training programs for North America HOKA retail teams. Actively gather feedback from the field to continuously improve communication effectiveness.
2. Lead the development and execution of communication strategies that enhance engagement from corporate to store level, ensuring alignment and consistent execution across all teams.
3. Act as the voice of the field, advocating for retail teams at all levels, while supporting the brand to ensure exceptional customer service across all stores.
4. Implement training processes in alignment with global HOKA resources, adapting content to ensure regional relevance and operational excellence. This may include creating regional-specific training materials as needed.
5. Monitor Employee Net Promoter Score (ENPS) and identify opportunities to enhance employee engagement and satisfaction.
6. Collaborate cross-functionally to foster a culture of high-level customer service, incorporating soft skills training to deliver pinnacle in-store experiences.
7. Support the rollout of new programs and initiatives within the HOKA brand, ensuring training materials are clear, concise, and accessible for a wide audience.
8. Plan, organize, and lead regional retail conferences—both in-person and virtual—while gathering input on key focus areas and initiatives.

Who You Are

The ideal candidate will have:

1. Excellent communication skills, with the ability to craft and deliver clear, engaging messages across various platforms.
2. Strong experience in designing, localizing, and delivering training programs that meet global standards and regional needs.
3. Proven ability to work effectively with different departments and stakeholders to drive initiatives and gather feedback.
4. Effective project and time management skills to handle multiple projects in a fast-paced environment.
5. Knowledge of retail operations, compliance standards, and audit processes.
6. A dedication to promoting high-level customer service aligned with brand values.
7. Strong problem-solving skills with the ability to mediate conflicts and find solutions.

Preferred Experience

3-5 years in retail training, communications, or retail operations, preferably within footwear, apparel, or sporting goods industries. Experience in cross-functional collaboration, developing and delivering training programs, creating multimedia content, and event planning is also preferred.

What We Offer

• Competitive pay and bonuses
• Financial planning and wellbeing programs
• Time off and wellness support
• Discounts, community programs, and development opportunities
• Comprehensive health and wellness programs

Salary range: $80,000 - $85,000, determined by location and experience. Specific salary details will be shared during the hiring process.

Equal Employment Opportunity

We are proud to be an equal opportunity employer, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, military or veteran status, disability, or other parts of your identity.