Associate Manager, Training - California

Gainwell Technologies; United States; On-site; USD 70,000 - 99,000; Full time

Benefits offered by this job

401(k) match

Health benefits

Educational assistance

Flexible vacation policy

Job summary

Gainwell Technologies is seeking an experienced training leader to design, implement, and evaluate learning solutions that boost employee performance and customer outcomes. You will oversee onboarding, upskilling, and performance support programs across multiple units, ensuring high-quality delivery and stakeholder alignment.

You will lead a team of instructors, manage schedules, and drive data-informed improvements in learning effectiveness, leveraging LMS and analytics to scale impact.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of training, learning and development, instructional design, training delivery, performance enablement or related experience.
• Demonstrated capability in leading day-to-day training execution, coaching team members, and ensuring consistent application of learning standards and methodologies.
• Experience supporting instructor-led, virtual, blended, and digital learning programs in complex, multi-site, omnichannel, back-office, healthcare, insurance, or BPO service environments.
• People leadership experience, including coaching, performance management, prioritization, and development of high-performing teams.
• Strong analytical, critical-thinking, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills with the ability to influence operational, business, and executive stakeholders.
• Experience working in hybrid U.S./global delivery models or cross-functional operational environments.
• Strong working knowledge of adult learning principles, learning technologies, virtual delivery platforms, Microsoft Office applications, learning analytics, and learning management systems.

Responsibilities

• Lead the planning, coordination, and execution of onboarding, new hire, upskilling, cross-training, refresher, compliance, and performance improvement programs.
• Ensure curriculum, job aids, facilitator guides, learner materials, assessments, and supporting resources remain current, accurate, and operationally aligned.
• Partner with operational leaders to identify learning needs and translate business requirements into scalable learning solutions.
• Ensure instructors are prepared, certified, and equipped to deliver consistent, high-quality learning experiences.
• Oversee training schedules, instructor assignments, learner readiness, and classroom performance across multiple programs and business units.
• Monitor classroom effectiveness and learner engagement through observation, assessments, coaching, and stakeholder feedback.
• Evaluate learning outcomes using assessments, learner feedback, operational performance trends, quality metrics, and other business measures.
• Identify performance gaps and recommend targeted interventions to improve knowledge, proficiency, and operational outcomes.
• Collaborate with operations, quality, workforce management, knowledge management, implementation, compliance, reporting and business leaders to ensure training solutions meet organizational needs.
• Provide data-driven recommendations regarding onboarding readiness, training throughput, facilitation effectiveness, learning investments, and capability-building priorities.
• Monitor training performance metrics, completion rates, certification results, learner satisfaction, and business impact measures.
• Utilize learning technologies, reporting tools, virtual delivery platforms, LMS capabilities, and analytics to improve efficiency, scalability, and learning effectiveness.
• Support innovation, automation, and continuous improvement efforts that enhance the quality, consistency, and speed of learning delivery.
• Lead, coach, and develop training team members, ensuring clear priorities, accountability, professional growth, and consistent execution.
• Review facilitator effectiveness, learner outcomes, stakeholder feedback, and operational performance metrics to strengthen team performance.
• Build effective partnerships with U.S. and global teams to ensure consistent learning practices and delivery standards.

Skills

Training & Development

Instructional Design

Coaching

Stakeholder Management

Analytical Thinking

Communication Skills

Hybrid/Remote Collaboration

Education

Bachelor's degree

Tools

LMS

Microsoft Office

Learning Analytics

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

You are responsible for leading the operating discipline that enables training teams to successfully design, develop, deliver, and evaluate learning solutions that improve employee performance, operational readiness, customer experience, compliance, and business outcomes.

This role manages training execution, facilitator readiness, curriculum quality, stakeholder partnerships, training operations, team coaching, and leadership decision support across onboarding, upskilling, reskilling, and ongoing performance support initiatives.

Your role in our mission

Training Strategy & Curriculum Management

• Lead the planning, coordination, and execution of onboarding, new hire, upskilling, cross-training, refresher, compliance, and performance improvement programs.


• Ensure curriculum, job aids, facilitator guides, learner materials, assessments, and supporting resources remain current, accurate, and operationally aligned.


• Partner with operational leaders to identify learning needs and translate business requirements into scalable learning solutions.

Training Delivery & Facilitator Experience

• Ensure instructors are prepared, certified, and equipped to deliver consistent, high-quality learning experiences.


• Oversee training schedules, instructor assignments, learner readiness, and classroom performance across multiple programs and business units.


• Monitor classroom effectiveness and learner engagement through observation, assessments, coaching, and stakeholder feedback.

Learning Effectiveness & Business Performance Support

• Evaluate learning outcomes using assessments, learner feedback, operational performance trends, quality metrics, and other business measures.


• Identify performance gaps and recommend targeted interventions to improve knowledge, proficiency, and operational outcomes.


• Collaborate with operations, quality, workforce management, knowledge management, implementation, compliance, reporting and business leaders to ensure training solutions meet organizational needs.


• Provide data-driven recommendations regarding onboarding readiness, training throughput, facilitation effectiveness, learning investments, and capability-building priorities.

Training Operations, Tools & Continuous Improvement

• Monitor training performance metrics, completion rates, certification results, learner satisfaction, and business impact measures.


• Utilize learning technologies, reporting tools, virtual delivery platforms, LMS capabilities, and analytics to improve efficiency, scalability, and learning effectiveness.


• Support innovation, automation, and continuous improvement efforts that enhance the quality, consistency, and speed of learning delivery.

People Leadership & Enablement

• Lead, coach, and develop training team members, ensuring clear priorities, accountability, professional growth, and consistent execution.


• Review facilitator effectiveness, learner outcomes, stakeholder feedback, and operational performance metrics to strengthen team performance.


• Build effective partnerships with U.S. and global teams to ensure consistent learning practices and delivery standards.

What We're Looking For

• Bachelor's degree or equivalent combination of education and experience.


• 5+ years of training, learning and development, instructional design, training delivery, performance enablement or related experience.


• Demonstrated capability in leading day-to-day training execution, coaching team members, and ensuring consistent application of learning standards and methodologies.


• Experience supporting instructor-led, virtual, blended, and digital learning programs in complex, multi-site, omnichannel, back-office, healthcare, insurance, or BPO service environments.


• People leadership experience, including coaching, performance management, prioritization, and development of high-performing teams.


• Strong analytical, critical-thinking, problem-solving, and decision-making skills.


• Excellent written and verbal communication skills with the ability to influence operational, business, and executive stakeholders.


• Experience working in hybrid U.S./global delivery models or cross-functional operational environments.


• Strong working knowledge of adult learning principles, learning technologies, virtual delivery platforms, Microsoft Office applications, learning analytics, and learning management systems.

What You Should Expect In This Role

• Remote role able to support across U.S. time zones and global delivery partnership needs.


• Candidate must reside in California


• Regular collaboration with operations, workforce management, quality, knowledge management, implementation, technology, compliance, and business leaders.


• Opportunity to improve employee performance, operational readiness, learning effectiveness, service outcomes, and customer experience through strategic training leadership.


• Applications will be accepted until September 21, 2026.

The pay range for this position is $70,304 - $99,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.