Associate Manager, Merchant Strategy & Operations

DoorDash; Chicago (IL); On-site; USD 98,000 - 145,000; Full time

Job summary

Join a forward-thinking company as an Associate Manager in Merchant Strategy & Operations. This role empowers you to enhance restaurant menu experiences through strategic execution and data-driven insights. Collaborate cross-functionally to optimize merchant acquisition and retention while tackling complex challenges with a structured approach. Your analytical skills and problem-solving mindset will be key in developing innovative solutions that elevate the quality of restaurant offerings. If you're eager to drive impactful change in a dynamic environment, this opportunity is perfect for you.

Benefits

401(k) plan with employer matching

Paid time off

Paid sick leave

Medical, dental, and vision benefits

16 weeks of paid parental leave

Wellness benefit

Commuter benefit match

Qualifications

• 4+ years of experience in consulting, strategy, or related fields.
• Strong analytical skills with a focus on data-driven decision-making.

Responsibilities

• Drive strategy & execution for new merchant selection initiatives.
• Analyze economic models to evaluate strategic initiatives.

Skills

Analytical Skills

Cross-functional Collaboration

Problem Solving

Communication Skills

SQL

Education

Bachelor's Degree

Job description

Associate Manager, Merchant Strategy & Operations

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About The Team

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.

About The Role

As an Associate Manager on DoorDash’s Restaurant Menu team, you will drive impact by building out tooling and optimizations to improve how our Merchants build their menus. In this role, you’ll own end-to-end strategy and execution for all things related to menu experience, which will involve developing go-to-market strategies, launching experiments and supporting growth initiatives that will allow us to improve the overall quality of restaurant menus at DoorDash. You will solve problems by digging into details, executing quickly in the face of ambiguity, and building strong cross-functional collaboration.

On the Merchant team, you’ll get to the lowest level of detail by speaking to Merchants, partnering with our Support, Sales, and Product teams, and analyzing our data to develop hypotheses for new ways to achieve your goals. You’ll test these hypotheses in the market and refine your approach to develop best-in-world solutions. And, you’ll also make sure to capture the Merchant voice in everything we do.

You will report to our Manager of Merchant Strategy & Operations in this role.

You're Excited About This Opportunity Because You Will…

• Operate & Build – Drive the strategy & execution for new DoorDash Selection initiatives to help build and retain a differentiated merchant base
• Analyze – Build models to evaluate the economics, value and opportunity costs of strategic initiatives intended to acquire and retain merchants across our platform
• Experiment – Use data-driven decision-making to run tests or develop insights to inform strategic initiatives
• Optimize – Build the best merchant acquisition engine so DoorDash continues to offer the highest quality selection for its customers
• Influence & Work Crossfunctionally – Work cross-functionally across the Merchant Organization and broader DoorDash
• Make Stuff Happen - You handle chaos and complexity, in a detailed and structured way and have a strong bias to action that brings your plans to life in execution. You aren’t afraid to roll up your sleeves to make process improvements and build scalable, repeatable solutions to day to day operating problems.
  
  

We're Excited About You Because…

• You are a proven operator - You have 4+ years of experience in consulting / strategy / business development / program management / technology / banking or related experience; high-growth or early-stage startup experience is a plus. You have a bachelors degree or higher
• You are analytical – You dig deep to understand a problem, using both quantitative and qualitative data; SQL knowledge or willingness to learn is required.
• You are a collaborator - You have a proven track record of leading initiatives, working cross-functionally, and succeeding in a team first environment.
• You are a problem solver – You have an ownership mentality and are excited to think about problems using first principles, inspiring action to create the future. You can independently translate high-level goals into actionable plans.
• You are a strong communicator – You communicate early and often and can distill complex topics into a summary for stakeholders at all levels -- both written and verbal. You effectively tell the story to different audiences and through different mediums - strong written and verbal communication skills are a must.
  
  

We expect this position to be filled by 5/6/25

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) (for salaried roles: flexible vacation, plus 80 hours of paid sick time per year; for hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week), 16 weeks of paid parental leave, a wellness benefit, and a commuter benefit match.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$98,600—$145,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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