Associate Manager, Identity Lifecycle Management

FreshPoint Oahu, Ltd. (FreshPoint Hawaii, LLC); United States; On-site; USD 130,000 - 180,000; Full time

Job summary

Sysco Resources Services, LLC is seeking an Associate Identity Lifecycle Management Manager to lead the delivery, support, and enhancement of the Identity Lifecycle Management platform and team. You will provide hands-on technical leadership across the full stack, driving priorities through design, advisory, and mentorship while ensuring scalable, secure IAM solutions aligned with business goals.

The role collaborates with customers, stakeholders, and technical teams to gather requirements,

Responsibilities

• Drive delivery ownership for Identity Lifecycle Management platform, including Joiner-Mover-Leaver (JML) processes and IAM-related automations.
• Lead Agile development activities for SailPoint and connected identity services while establishing delivery mechanisms for Agile execution.
• Collaborate across multiple teams to troubleshoot issues, resolve dependencies, and ensure successful solution delivery.
• Act as a senior engineer by providing hands-on support and technical guidance for complex solutions.
• Partner with Operations, Enterprise Architecture, Information Security, ServiceNow teams to define requirements and estimate effort, timelines, and costs.
• Ensure engineering, security, compliance, and IAM controls are incorporated into delivery activities.
• Guide teams toward realistic commitments by promoting inclusive estimation and planning.
• Lead technical solution design while adhering to enterprise standards, security requirements, IAM controls, and best practices.
• Communicate project progress, risks, issues, and delivery status to stakeholders.
• Develop and maintain delivery timelines and project schedules for key initiatives.
• Ensure adequate team structure, environments, and resources to meet objectives.
• Demonstrate innovative problem-solving and proactive risk mitigation.
• Continuously adopt emerging technologies to improve platform capabilities and team effectiveness.
• Own end-to-end delivery of identity solutions, including SailPoint integrations and DevOps processes.
• Facilitate requirements sessions and solution design workshops with business and technical stakeholders.
• Resolve escalated production and delivery issues and provide leadership during incidents.
• Adapt quickly to changing priorities and adjust plans as needed.
• Set objectives, priorities, and delegate responsibilities across teams.
• Ensure projects align with strategy and technology roadmaps.
• Serve as accountable owner for a portfolio of identity products and metrics.
• Communicate effectively with a broad range of stakeholders and present technical recommendations.

Job description

Company Information

US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Sales Territory: None

Zip Code: 77077

Travel Percentage: 0

Compensation Information

The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors

Summary

The Associate Identity Lifecycle Management Manager is accountable for the delivery, support, and continuous improvement of the Identity Lifecycle Management platform and team. This role provides hands‑on technical leadership across the full technology stack, driving technical priorities through solution design, technical advisory, coaching, and mentorship while ensuring solutions are scalable, supportable, secure, and aligned with business and Identity & Access Management (IAM) requirements. The position leads direct reports and partner resources supporting IAM initiatives and is responsible for a portfolio of identity lifecycle products, features, integrations, automations, and solutions, including associated operational and performance metrics. The role partners closely with customers, stakeholders, and technology teams to gather requirements, resolve complex technical challenges, and deliver high-quality, robust, and scalable identity services.

Responsibilities

• Drive technical priorities and maintain ownership of delivery and operational support for the Identity Lifecycle Management platform, including Joiner-Mover-Leaver (JML) processes, application onboarding, and IAM-related automations.


• Lead Agile development activities for SailPoint and connected identity services while establishing and maintaining key delivery mechanisms that support Agile execution.


• Collaborate across multiple teams and technology groups to troubleshoot technical issues, resolve dependencies, and ensure successful solution delivery.


• Act as a senior engineer by providing hands‑on support and technical guidance for complex solutions and implementations when required.


• Partner with Operations, Enterprise Architecture, Information Security, ServiceNow teams, and other technical stakeholders to define requirements and estimate effort, timelines, and delivery costs.


• Ensure engineering, security, compliance, and technical considerations are incorporated into all team ceremonies and delivery activities.


• Guide teams toward realistic commitments and achievable delivery goals by promoting inclusive estimation and planning practices.


• Lead technical solution design and ensure adherence to enterprise architecture standards, security requirements, IAM controls, software development best practices, and Agile methodologies.


• Communicate project progress, risks, issues, and delivery status to technical teams and business stakeholders.


• Develop and maintain delivery timelines and project schedules for key initiatives and operational activities.


• Ensure appropriate team structure, technical environments, resources, and capacity are in place to meet project and operational objectives.


• Demonstrate innovative problem‑solving skills and a proactive approach to identifying and resolving technical challenges.


• Continuously evaluate and adopt emerging technologies, tools, and best practices to improve platform capabilities and team effectiveness.


• Own end-to-end delivery and operational support for identity solutions, including identity automations, application onboarding, SailPoint integrations, ServiceNow integrations, DevOps processes, and future migration initiatives to SaaS platforms.


• Facilitate requirements gathering sessions and solution design workshops with business and technical stakeholders.


• Resolve escalated production and delivery issues while providing leadership during incidents, conflict resolution, and crisis management situations.


• Adapt quickly to changing business priorities, evolving technologies, and unforeseen challenges while adjusting plans and resource allocations as needed.


• Determine objectives, establish priorities, and effectively delegate responsibilities across team members and partner resources.


• Ensure projects and initiatives align with organizational strategy, business priorities, and long‑term technology roadmaps.


• Serve as the accountable owner for a portfolio of identity products, features, components, automations, and solutions, including associated operational and performance metrics.


• Communicate effectively with a broad range of business and technical stakeholders throughout the organization.


• Deliver technical presentations and recommendations to diverse audiences, including business leaders, engineers, architects, and executive stakeholders.


• Synthesize data, technical information, and business insights to support decision‑making and communicate compelling recommendations.


• Identify risks, assess potential impacts, and implement effective m