Associate Manager, Digital Ordering - Strategy & Operations

DoorDash, Inc.; San Francisco (CA); On-site; USD 105,000 - 155,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks paid parental leave

wellness benefits

commuter benefits match

paid time off

paid sick leave

medical, dental, and vision benefits

11 paid holidays

disability and basic life insurance

family-forming assistance

mental health program

Job summary

DoorDash is seeking an Associate Manager for Digital Ordering Strategy & Operations to lead high-impact, cross-functional workstreams and scale our nationwide SaaS business. You will partner with GTM, product, marketing, and sales to shape growth initiatives and drive execution.

You will own plans from scratch, influence senior stakeholders, and apply a rigorous, data-driven approach to improve the go-to-market engine while balancing long-term strategy and day-to-day operations.

Qualifications

• 4+ years of relevant experience in high-performance cultures.
• High-growth SaaS experience is nice-to-have, but not required.
• Ability to lead cross-functional teams and drive go-to-market initiatives.

Responsibilities

• Lead high-visibility, cross-functional workstreams addressing Digital Ordering's key questions.
• Shape strategies and playbooks across go-to-market priorities with senior stakeholders.
• Design and influence the GTM sales motion at each stage of the funnel.
• Get into details to scale the go-to-market engine.
• Analyze complex data and qualitative feedback to drive growth.

Skills

Cross-functional leadership

Analytical thinking

Strategic planning

Go-to-market

Tools

AI tools

Job description

About the Team

DoorDash Digital Ordering is DoorDash's first software-as-a-service business unit - offering a suite of services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.

The business is one of the fastest-growing segments within DoorDash, and yet is only scratching the surface of a generational opportunity to better serve hundreds of thousands of merchants to help them grow their business and improve working lives in one of the country's biggest industry sectors.

About the Role

As an Associate Manager on the Digital Ordering Strategy & Operations team, you will play a critical role in building a world-class SaaS business. You will be responsible for defining and leading key go-to-market bets and initiatives to scale our business nationwide. The ideal candidate for this role should be a self-starter with an entrepreneurial mindset, able to take ownership and create plans from scratch, and drive execution while obtaining cross-functional buy-in to achieve Digital Ordering's strategic goals.

You're excited about this opportunity because you will...

• Lead. You'll drive high visibility, cross-functional workstreams that address Digital Ordering's most unique and challenging questions


• Build. You'll shape strategies, workstreams, and playbooks across our most important go-to-market priorities, working closely with senior stakeholders across GTM, product, marketing, and beyond


• Sell. You'll design and influence the GTM sales motion at each stage of the sales funnel to communicate our value proposition to Merchant partners


• Operate. You'll get to the lowest level of detail and have a deep understanding of how our go-to-market engine operates, and use that to scale


• Analyze. You'll parse complex data sets paired with qualitative feedback to provide insights and recommendations to grow the business

We're excited about you because...

• You solve problems from first principles. You rethink problems from the ground up, and resist \"this is how it's always been done\" thinking.


• You are a builder at heart, and have already adopted AI tools beyond ChatGPT to meaningfully improve how you work


• You thrive leading cross-functional teams. You can empathize with diverse perspectives, chart the right path, and influence senior teammates who don't report to you


• You're highly analytical and find the signal through the noise. You are equally at home picking apart funnel metrics as you are pulling insights from 50+ sales calls


• You're equally comfortable operating at 10,000 feet and 1 foot. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're just as comfortable thinking long-term and inspiring a team. No job is beneath you.

4+ years of relevant experience in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience). High-growth SaaS experience is nice-to-have, but not required

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a

• 401(k) plan with employer matching


• 16 weeks of paid parental leave


• wellness benefits


• commuter benefits match


• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)


• medical, dental, and vision benefits


• 11 paid holidays


• disability and basic life insurance


• family-forming assistance


• mental health program


• and others

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$105,400 - $155,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as