Associate Manager, Customer Experience

DeWinter Group; San Francisco (CA); Remote; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking an Associate Manager for Customer Experience to lead strategic initiatives aimed at enhancing customer satisfaction. This fully remote role is ideal for a highly organized individual with a passion for innovative problem-solving and a strong analytical mindset. You will work closely with cross-functional teams to implement strategies that drive growth for top customer segments. If you thrive in a fast-paced environment and are eager to make impactful changes, this is the perfect opportunity for you to shine and elevate customer experiences to new heights.

Qualifications

• 4+ years of experience in customer experience or related fields.
• Strong analytical skills and proficiency in SQL and Excel.

Responsibilities

• Lead strategic planning for customer experience initiatives.
• Collaborate with cross-functional teams to achieve goals.
• Set and track key performance metrics.

Skills

Organizational Skills

Problem Solving

Analytical Skills

Effective Communication

Data Analysis (SQL, Excel)

Strategic Thinking

Project Management

Job description

W2 ONLY
FULLY REMOTE
FOOD BEVERAGE/HOSPITALITY INDUSTRY BACKGROUNDS ARE IDEAL

Job ID#: 36626
Title: Associate Manager, Customer Experience
Duration: 4+ months
Start Date: ASAP

Location: Remote

Job Description:

About the Role
This associate manager will report into our VIP Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for our subscribers as well as our most loyal and active customers. This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-functional teams to implement those strategies in a timely and impactful manner. This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.

You’re excited about this opportunity because you will...

1. Strategize. This role will be instrumental in setting the direction of our VIP businesses - understanding what moves the business forward most effectively.
2. Forecast. Through partnering with product and analytics, this role will be responsible for setting and tracking all key metrics.
3. Collaborate. While setting the right goals for the cross-functional team, this role will lean in on strategic, cross-cutting projects to ensure success during each quarter.
4. Build. You’ll have your fingerprints all over creating the strategy for growth of our top customer segments. This means everything from high-level strategy to nitty-gritty operational details.

We’re excited about you because...

1. You’re organized. You thrive in creating structure out of nothing.
2. You solve problems from first principles.
3. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking. You thrive with a diverse set of responsibilities.
4. You love working across a breadth of disciplines and teams.
5. You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel.
6. You’re persuasive. You are an effective communicator, speaking as if you’re right and listening as if you’re wrong. You meet people on their level.
7. You act with urgency. Speed excites you. You prefer an accomplishment today to an accomplishment tomorrow.
8. You’re relentless. You do what it takes to win, no matter what.
9. You have 4+ years of experience.
10. You’ve succeeded in a competitive, or challenging environment.

DeWinter Group and Maris Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We post pay scales which are based on our client pay ranges. DeWinter, Maris, and our clients have the right to modify the requirements of the role which can impact the pay ranges posted.