Associate Manager

Lilly Pulitzer; Wilmington (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Lilly Pulitzer is seeking an Associate Manager for our Wilmington, NC store. You will assist with daily store operations, sales, client experience, scheduling, and safeguarding assets.

This full-time, non-exempt role averages a 40-hour week, may require nights/weekends, and includes standard company benefits. Location is in-store.

You will lead a division of responsibility, coach team members, and uphold Lilly Pulitzer standards to deliver an exceptional customer experience.

Qualifications

• A minimum of 2 years’ experience, preferably in the fashion or retail industry.
• Strong supervisory, communication, and customer service skills.
• Excellent written and verbal communication skills.
• Excellent problem-solving and decision-making skills.
• Ability to multi-task in a fast-paced environment.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore and Tulip a plus.
• Ability to be on your feet and maneuver around the store during shift hours.
• Must be able to lift up to 20 pounds.

Responsibilities

• Drive daily sales goals using KPI metrics and training tools.
• Ensure exceptional client experience and brand alignment.
• Oversee division of responsibility and communicate initiatives.
• Coach associates with actionable feedback and teamwork.
• Maintain cash handling accuracy and store standards.

Skills

Supervisory skills

Communication skills

Customer service skills

Multitasking

Problem-solving

Decision-making

Team collaboration

Tools

XStore

Tulip

Microsoft Technologies

Apple Devices

Job description

Lilly Pulitzer Job Type: Regular Brand Strategy

Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out.

Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”.

Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

Job Description About the Position

The Associate Manager is responsible for assisting with the daily operation of the Lilly Pulitzer retail store. This includes sales, client experience, scheduling, and safeguarding the assets of the store.

The Associate Manager will have the responsibility of a store specific division of responsibility.

A day in the life…

Delivering Results

Focus on achieving and exceeding daily sales goals using KPI metrics. Utilize company training tools and digital platforms to drive sales. Provide feedback to Store Manager to help support the creation of clear actions plans that optimize financial results.

Client Experience and Store Culture

Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage. Understand and embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer. Ensure the Lilly Pulitzer selling culture and ensure client experience. Positively resolve client-related issues as they arise by achieving a resolution or escalating to Store Manager, when necessary.

Leadership

Oversee assigned division of responsibility and be accountable for results. Communicate company emails, initiatives, and announcements to the store team.

Talent and Team Development

Provide in the moment coaching with clear, concise, and actionable feedback. Ensure associates participate in team selling and work toward an exceptional client experience.

Operational Excellence

Maintain accuracy in cash transaction management according to operating procedures. Maintain Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams. Safeguard the assets of the store.

Qualifications for the Position

• A minimum of 2 years’ experience, preferably in the fashion or retail industry.
• Strong supervisory, communication, and customer service skills.
• Excellent written and verbal communication skills.
• Excellent problem-solving and decision-making skills.
• Ability to multi-task in a fast-paced environment.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore and Tulip a plus.
• Ability to be on your feet and maneuver around the store during shift hours.
• Must be able to lift up to 20 pounds.

A Little More to Know…

This position is classified as full-time, non-exempt, hourly position. You will be expected to work, on average, a 40-hour week. This position is eligible for overtime and standard company benefits. This position is based In-Store at our Lilly Pulitzer Retail Location.

Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays. This position will adhere to the Company Retail Holiday time off policy.

This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.

This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook. This position is reviewed annually.

Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.

Lilly Pulitzer participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610-878-5550.

U.S. EEOC: Know Your Rights

Lilly Pulitzer’s mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. It all started more than 65 years ago with a simple shift dress in Palm Beach, Florida and one incredible woman with the courage to find her joy and create her future. Today, Lilly Pulitzer provides a collection of authentic American Resort Wear inspired by our Palm Beach roots.

Lilly Pulitzer can be found online and in over 60 company-operated retail stores, 70+ Signature Stores and major department stores nationwide.