Associate Manager

Lilly Pulitzer; Naples (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Lilly Pulitzer is seeking an Associate Manager to assist with daily store operations, sales, client experience, and safeguarding assets. The role includes leadership of a store division, coaching team members, and implementing action plans to optimize financial results.

Ideal candidates bring at least 2 years in fashion/retail, strong supervisory and communication skills, and proficiency with Microsoft and Apple tech.

Qualifications

• Minimum 2 years’ experience in fashion or retail.
• Strong supervisory, communication, and customer service skills.
• Excellent written and verbal communication skills.
• Excellent problem-solving and decision-making skills.
• Ability to multi-task in a fast-paced environment.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore and Tulip a plus.
• Ability to be on your feet and lift up to 20 pounds.

Responsibilities

• Drive daily sales goals using KPI metrics and digital tools.
• Provide feedback to Store Manager to support clear action plans for financial results.
• Understand Lilly Pulitzer brand, client, merchandise, and heritage.
• Oversee assigned division of responsibility and communicate initiatives to the team.
• Provide in-the-moment coaching with clear, actionable feedback.
• Maintain cash handling accuracy and Lilly Pulitzer visual/operational standards.

Skills

Customer service

Supervisory

Communication

Problem solving

Multi-tasking

Tech proficiency

Tools

XStore

Tulip

Job description

Job Type: Regular Brand Strategy

Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”. Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

About the Position

The Associate Manager is responsible for assisting with the daily operation of the Lilly Pulitzer retail store. This includes sales, client experience, scheduling, and safeguarding the assets of the store. The Associate Manager will have the responsibility of a store specific division of responsibility.

A day in the life…

Delivering Results

Focus on achieving and exceeding daily sales goals using KPI metrics. Utilize company training tools and digital platforms to drive sales. Provide feedback to Store Manager to help support the creation of clear actions plans that optimize financial results.

Client Experience and Store Culture

Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage. Understand and embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer. Ensure the Lilly Pulitzer selling culture and ensure client experience. Positively resolve client-related issues as they arise by achieving a resolution or escalating to Store Manager, when necessary.

Leadership

Oversee assigned division of responsibility and be accountable for results. Communicate company emails, initiatives, and announcements to the store team.

Talent and Team Development

Provide in the moment coaching with clear, concise, and actionable feedback. Ensure associates participate in team selling and work toward an exceptional client experience.

Operational Excellence

Maintain accuracy in cash transaction management according to operating procedures. Maintain Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams. Safeguard the assets of the store.

Qualifications for the Position

• A minimum of 2 years’ experience, preferably in the fashion or retail industry.
• Strong supervisory, communication, and customer service skills.
• Excellent written and verbal communication skills.
• Excellent problem-solving and decision-making skills.
• Ability to multi-task in a fast-paced environment.
• Proficient in Microsoft & Apple technology.
• Prior knowledge of XStore and Tulip a plus.
• Ability to be on your feet and maneuver around the store during shift hours.
• Must be able to lift up to 20 pounds.

Our Core Values

The Lilly Way. Rooted in our bold, original, and inclusive brand outlook, these principles define how we do things The Lilly Way.

• We take pride in the pursuit of excellence
• We create our own path
• We become stronger together
• We operate with integrity
• We make the world a brighter place
• We continuously improve
• We have fun in the process

Doing Our Part

As a company we commit to corporate social responsibility. We believe in doing the right thing for our people, the places we work, and our planet. We believe in a respectful and inclusive workplace. We recognize the importance of serving the communities where our employees work and live. We are cognizant of the impact that our operations can have on the environment and actively explore and pursue environmentally friendly processes throughout our business. This position is expected to contribute to the advancement of these principles.

Position Details

This position is classified as full-time, non-exempt, hourly position. You will be expected to work, on average, a 40-hour week. This position is eligible for overtime and standard company benefits. This position is based In-Store at our Lilly Pulitzer Retail Location. Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays. This position will adhere to the Company Retail Holiday time off policy. This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities. This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook. This position is reviewed annually.

Equal Opportunity

Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.

Lilly Pulitzer participates in E-Verify.

Details in English and Spanish.

Right to Work Statement in English and Spanish.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610-878-5550.

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Lilly Pulitzer’s mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. It all started more than 65 years ago with a simple shift dress in Palm Beach, Florida and one incredible woman with the courage to find her joy and create her future. Today, Lilly Pulitzer provides a collection of authentic American Resort Wear inspired by our Palm Beach roots. Lilly Pulitzer can be found online and in over 60 company-operated retail stores, 70+ Signature Stores and major department stores nationwide.