Associate, Maintenance - Cars & Lights

Element Fleet Management; United States; Remote; USD 49,000 - 68,000; Full time

Job summary

Join a leading fleet management company as an Associate in Car & Light Maintenance. You will support clients' drivers and frontline agents, authorizing repairs, processing invoices, and ensuring exceptional service. The role requires automotive knowledge and strong communication skills, with opportunities for professional growth in a culture of innovation and accountability.

Benefits

Comprehensive health and wellness benefits

Paid time off including vacation, sick leave, and holidays

Qualifications

• At least 3 years of automotive knowledge; mechanic experience preferred.
• Active ASE Certification preferred; must obtain within 12 months.

Responsibilities

• Authorize valid repairs to control costs and minimize vehicle downtime.
• Assist drivers in locating appropriate repair facilities.
• Respond to inquiries via supplier portals, email, or internal tools.

Skills

Communication

Problem Solving

Organizational Skills

Education

High School diploma or equivalent

BA/BS preferred

Tools

MS Office

Job description

Join to apply for the Associate, Maintenance - Cars & Lights role at Element Fleet Management

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need
We are looking for an Associate, Car & Light Maintenance to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products, services, and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You

• An effective and respectful communicator with general automotive experience?
• Knowledgeable in vehicle maintenance and repair?

As the Associate, Car & Light Maintenance, you will provide support to our clients’ drivers and frontline agents with the authorization of repairs, processing pre-approved invoices, supplier email verifications, and responding to electronic communications from suppliers, clients, and drivers. You will also work closely with Case Managers, supervisors, managers, and frontline agents to respond to requests.

A Day in the Life

• Apply your technical expertise in car and light-duty repairs, preventative maintenance, and cost management while providing excellent customer service by responding to calls from drivers and suppliers regarding repairs and roadside events.
• Respond to inquiries via supplier portals, email, or internal tools.
• Assist drivers in locating appropriate repair facilities.
• Make outbound calls to suppliers for processing, payment instructions, and service follow-ups.
• Process email returns and pre-approved invoices for payments.
• Negotiate repair prices and review requests for compliance with policies and procedures.
• Authorize valid repairs to control costs and minimize vehicle downtime.

Requirements

• High School diploma or equivalent; BA/BS preferred.
• At least 3 years of automotive knowledge; mechanic experience preferred.
• Active ASE Certification preferred; candidates without it must agree to obtain it within 12 months.
• Ability to work evenings, weekends, and holidays as required.
• Comfortable working remotely in an inbound call center environment; occasional on-site training may be required.
• Proficiency in PC skills, data entry, and MS Office.
• Strong organizational, problem-solving, communication, and team skills.
• Own high-speed internet access and a quiet, confidential workspace.

Salary ranges from $49,100 to $67,500 annually, depending on experience and location.

What’s In It For You

• A culture of innovation, empowerment, and accountability.
• Comprehensive health and wellness benefits.
• Paid time off including vacation, sick leave, and holidays.

Applicants will undergo a background check after a conditional offer. We are an equal opportunity employer committed to diversity and inclusion. For accommodations during the hiring process, contact [e-mail] or call [phone].

Know Your Rights: Workplace discrimination is illegal.