Associate, Maintenance - Cars & Lights

CEI Fleet Collision and Safety; United States; Remote; USD 49,000 - 68,000; Full time

Job summary

Join a leading company in fleet management as an Associate in Car & Light Maintenance. This remote role requires automotive knowledge to support clients and drivers through effective communication and technical expertise. Enjoy a culture of innovation and comprehensive benefits while working from home.

Benefits

Comprehensive health benefits

Paid time-off

Qualifications

• Minimum 3 years of general automotive knowledge; mechanic experience preferred.
• Active ASE Certification preferred or willingness to obtain within 12 months.

Responsibilities

• Authorize repairs, process invoices, and respond to communications.
• Utilize technical expertise in car maintenance to provide customer service.
• Manage inquiries from supplier portal and assist drivers in locating repair facilities.

Skills

Communication

Automotive Knowledge

Organizational Skills

Education

High School Diploma

BA/BS

Tools

MS Office

Job description

Associate, Maintenance - Cars & Lights page is loaded

Associate, Maintenance - Cars & Lights

Apply locations: United States - Remote | Time type: Full time | Posted on: Posted 3 Days Ago | Job requisition id: R104790

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to prioritize people first, then business – delivering a superior client experience. This requires hard work and innovation, and we are looking for more like-minded individuals to join our team.

What We Need

We are seeking an Associate, Car & Light Maintenance to join Element Fleet Management. As the largest pure-play fleet manager globally, we provide unmatched products, services, and solutions to our clients.

At Element, employees are vital in delivering value and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are you:

• An effective and respectful communicator with general automotive experience?
• Knowledgeable in vehicle maintenance and repair?

As the Associate, Car & Light Maintenance, you will support our clients’ drivers and frontline agents by authorizing repairs, processing pre-approved invoices, verifying emails with suppliers, and responding to electronic communications from suppliers, clients, and drivers. You will also collaborate closely with Case Managers, supervisors, managers, and frontline agents to respond to requests.

A Day in the Life

• Utilize your technical expertise in car and light-duty maintenance (e.g., repairs, preventative maintenance, labor & parts costs) to provide excellent customer service, respond to calls from drivers and suppliers, and resolve inquiries related to repairs and roadside events.
• Manage inquiries from our supplier portal, email, or other internal tools.
• Assist drivers in locating appropriate repair facilities.
• Make outbound calls to suppliers for processing and payment instructions, and to initiate and follow up on services.
• Process incorrect email returns and pre-approved invoices for payment.
• Use technical knowledge to negotiate repair prices and review requests for compliance with client policies and Element’s procedures.
• Authorize valid repairs to control vehicle maintenance costs and minimize vehicle downtime.

Requirements

• High School diploma (or equivalent) required; BA/BS preferred.
• Minimum 3 years of general automotive knowledge; mechanic experience is preferred.
• Active ASE Certification is preferred. Alternatively, candidates willing to obtain ASE Certification within 12 months of employment will be considered.
• Ability to work evenings, weekends, and holidays as required.
• Comfortable working remotely in an inbound call center environment; occasional on-site training or meetings at a major office location may be required.
• Proficiency with PC skills, including data entry and MS Office suite.
• Strong organizational skills, ability to prioritize, research and resolve problems, communicate effectively, and work well in a team.
• Must have access to high-speed internet and a quiet, confidential workspace.

The salary range for this position is $49,100 to $67,500 annually. Actual compensation depends on knowledge, skills, experience, and market factors. Note that this range applies to candidates in the specified geographic location; other locations may have different ranges.

What’s in it for You

• A culture of innovation, empowerment, decision-making, and accountability.
• Comprehensive health and welfare benefits supporting you and your family.
• Additional benefits including paid time-off (vacation, sick leave, holidays).

Applicants will undergo a background check after receiving a conditional offer of employment.

Element Fleet Management and its subsidiaries are committed to diversity, equity, inclusion, and belonging. We consider all qualified applicants without regard to legally protected factors. Disability accommodations are available during the application process. For assistance, contact [e-mail] or call [phone].

Know Your Rights: Workplace discrimination is illegal.