Associate Linux Support Engineer

Canonical; San Diego (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Associate Linux Support Engineer to join their dynamic team. This remote role offers the opportunity to support customers leveraging open source technologies, particularly Ubuntu. You will tackle diverse technical challenges, from troubleshooting Linux environments to managing cloud and IoT support cases. This position is perfect for a hands-on engineer eager to grow in a collaborative and innovative environment. With a strong commitment to diversity and excellence, this company fosters a culture that encourages learning and professional development.

Benefits

USD 2,000 Annual Learning Budget

Annual Pay Review

Recognition Rewards

Holiday Leave

Parental Leave

Employee Assistance Program

Opportunities to Travel and Meet Colleagues

Distributed Work with Biannual In-Person Team Sprints

Qualifications

• Degree in a technical field or compelling alternative narrative.
• Experience with Linux troubleshooting and server administration.

Responsibilities

• Providing technical support from your home office for employees.
• Owning new cases via phone, email, and web.

Skills

Linux Troubleshooting

Linux Server Administration

Programming Fundamentals (bash, Perl, Ruby, Javascript, C/C++, Go)

Networking (bonding, firewalling, bridging)

Virtualization/Cloud Concepts

Strong English Communication Skills

Quick Learner

Adaptability

Customer Pressure Handling

Education

Degree in a Technical Field (Computer Science, MIS, Electrical Engineering)

Strong Academic Record

Tools

KVM

VirtualBox

VMWare

Job description

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Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include leading public cloud and silicon providers, and industry leaders across sectors. The company is pioneer in global distributed collaboration, with 1100+ colleagues in 75+ countries and few office-based roles. Teams meet a few times yearly in interesting locations worldwide to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring an Associate Support Engineer to build a career with Canonical and support customers leveraging Ubuntu and open source products. This role is ideal for a hands-on engineer eager to learn, passionate about Linux and open source technologies, and interested in working with top industry talent at Canonical.

We regularly solve interesting technical problems—from triaging complex cloud environments, desktop and server issues, Linux kernel crashes, to OS configuration issues and root cause analysis—delivering expert support and satisfaction to peers and customers. You will be responsible for providing outstanding technical support across the full stack at Canonical, including cloud, desktop, and IoT. You will own cases from qualification to resolution, transferring to colleagues or involving senior engineers as needed. This is a remote role.

Location: This is a globally remote position.

The role entails:

• Providing technical support from your home office for employees.
• Owning new cases via phone, email, and web.
• Acting as an internal customer advocate, keeping them updated.
• Handling support cases according to SLA, aiming for high customer satisfaction.
• Creating and maintaining knowledge base articles.
• Drafting technical notices for communication.
• Prioritizing tasks effectively.
• Continuously learning as products evolve.
• Understanding Ubuntu development to set realistic customer expectations.
• Maintaining communication with the team, locally and remotely.
• Suggesting improvements to service.
• Participating in a weekend rotation.

What we are looking for in you:

• Strong academic record from high school and university.
• Degree in a technical field or compelling alternative narrative (e.g., Computer Science, MIS, Electrical Engineering).
• Confident in speaking up, exchanging feedback, sharing ideas.
• Proven track record of exceeding expectations.
• Experience with Linux troubleshooting.
• Knowledge or experience in at least two of:
• Linux server administration
• Programming fundamentals (bash, Perl, Ruby, Javascript, C/C++, Go)
• Networking (bonding, firewalling, bridging, etc.)
• Virtualization/cloud concepts
• Quick learner, adaptable, able to handle customer pressure.
• Strong English communication skills.
• Appreciative of diversity, polite, effective in multicultural settings.
• Result-oriented, committed to meeting commitments.
• Willing to travel internationally twice a year for up to two weeks.

Note: Background checks will be performed.

Nice-to-have skills:

• Experience with virtualized environments (KVM, VirtualBox, VMWare).
• Experience with other open-source desktop technologies.
• Active contribution to open-source projects/forums.

What we offer:

• Distributed work with biannual in-person team sprints.
• USD 2,000 annual learning budget.
• Annual pay review, recognition rewards, holiday leave, parental leave, Employee Assistance Program.
• Opportunities to travel and meet colleagues.

About Canonical:

Canonical pioneers open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally, uphold high standards, and foster a culture of excellence. Working here is future-focused, encouraging innovation, learning, and growth.

Canonical is an equal opportunity employer.

We value diversity and are committed to fair application consideration regardless of background or identity.