Associate Linux Support Engineer

Canonical; Madison (WI); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an Associate Linux Support Engineer to join their remote team. In this role, you will provide exceptional technical support for Ubuntu and open-source products, tackling a variety of challenges from cloud environments to OS configuration. You will have the opportunity to collaborate with industry experts, enhance your skills, and contribute to a knowledge base that supports a diverse customer base. If you're passionate about Linux and eager to learn in a dynamic environment, this is the perfect opportunity for you.

Benefits

Annual learning and development budget

Holiday, maternity, and paternity leave

Employee Assistance Programme

Travel opportunities for team meetings

Distributed work environment

Qualifications

• Degree in a technical field or relevant experience preferred.
• Strong academic record from high school and university.

Responsibilities

• Provide technical support from your home office.
• Communicate effectively with internal customers.

Skills

Linux troubleshooting

Communication skills

Problem-solving

Networking concepts

Programming fundamentals (bash, Perl, Ruby)

Virtualization/Cloud computing

Education

Degree in Computer Science

Degree in Electrical Engineering

High school diploma

Tools

KVM

VirtualBox

VMWare

Job description

Join to apply for the Associate Linux Support Engineer role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing.

We are hiring an Associate Support Engineer to support the technical needs of customers leveraging Ubuntu and open source products. This role is ideal for a hands-on engineer eager to learn, passionate about Linux and open source, and interested in working with industry experts at Canonical.

We solve interesting, technical problems, from cloud environments and Linux kernel crashes to OS configuration issues. You will be responsible for delivering excellent technical support across the full stack—cloud, desktop, and IoT. You will own your cases, from qualification to resolution, collaborating with colleagues and senior engineers as needed. This is a remote role.

Location: This is a globally remote position.

The role entails

1. Providing technical support from your home office.
2. Owning new cases via phone, email, and web.
3. Communicating effectively with internal customers.
4. Handling support cases according to SLA to ensure high customer satisfaction.
5. Contributing to and maintaining knowledge base articles.
6. Drafting technical notices for internal and external audiences.
7. Prioritizing tasks effectively.
8. Continuously learning about our evolving products and services.
9. Understanding Ubuntu development to set realistic customer expectations.
10. Maintaining communication with team members locally and remotely.
11. Identifying opportunities to improve service quality.
12. Participating in weekend rotation shifts.

What we are looking for in you

1. Strong academic record from high school and university.
2. Degree in a technical field or relevant alternative experience. Preferred majors include Computer Science, MIS, Electrical Engineering.
3. Confidence in communicating and exchanging feedback.
4. A track record of exceeding expectations.
5. Experience with Linux troubleshooting.
6. Knowledge or hands-on experience with at least two of the following:

• Linux server administration
• Programming fundamentals (bash, Perl, Ruby, etc.)
• Networking concepts
• Virtualization/Cloud computing

Ability to learn quickly and handle customer-facing pressure.

Excellent English communication skills.

Respect for diversity and ability to work in a multicultural environment.

Result-oriented with a personal drive to meet commitments.

Willingness to travel internationally twice a year for up to two weeks.

Note: A background check will be performed.

Nice-to-have skills

• Experience with virtualized environments (KVM, VirtualBox, VMWare).
• Experience with open-source desktop technologies.
• Active contribution to open-source projects or forums.

What we offer colleagues

• Distributed work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Annual compensation review and recognition rewards.
• Holiday, maternity, and paternity leave.
• Employee Assistance Programme.
• Travel opportunities for team meetings and events.

About Canonical

Canonical pioneers open source innovation, publishing Ubuntu which powers AI, IoT, and cloud solutions worldwide. We hire globally, uphold high standards, and foster a remote-first culture that encourages thinking differently, learning, and growth.

Equal Opportunity Employer

We promote diversity and are committed to a workplace free from discrimination. All applications are considered fairly regardless of background or identity.