Associate Linux Support Engineer

Canonical; Raleigh (NC); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an Associate Linux Support Engineer to join their dynamic team. This role is perfect for individuals passionate about Linux and open source, eager to learn, and ready to work with industry experts. You will provide technical support to customers leveraging Ubuntu and open source products, ensuring high satisfaction levels. The company offers a distributed work environment, competitive compensation, and a commitment to diversity and inclusion. This is an exciting opportunity to grow in a pioneering tech firm and make a significant impact in the open-source community.

Benefits

Annual Learning Budget of USD 2,000

Biannual In-Person Team Sprints

Comprehensive Benefits

Parental Leave

Travel Opportunities

Qualifications

• Strong academic record in a technical field.
• Experience with Linux and server administration.
• Quick learner with excellent communication skills.

Responsibilities

• Provide technical support remotely via phone, email, and web.
• Manage support cases to ensure customer satisfaction.
• Contribute to knowledge base articles and technical notices.

Skills

Linux Troubleshooting

Server Administration

Networking

Virtualization

Excellent Communication Skills

Education

Degree in Computer Science

Degree in Electrical Engineering

Tools

KVM

VMWare

VirtualBox

Job description

Join to apply for the Associate Linux Support Engineer role at Canonical.

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives like public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, along with industry leaders across sectors. With a founder-led, profitable, and growing company, we employ over 1100 colleagues in 75+ countries, mostly remote, meeting in person a few times a year in interesting locations worldwide.

We are hiring an Associate Support Engineer to support customers leveraging Ubuntu and open source products. This hands-on role is ideal for someone eager to learn, passionate about Linux and open source, and interested in working with industry experts at Canonical.

Responsibilities include:

1. Providing technical support remotely via phone, email, and web.
2. Owning and managing support cases, ensuring high customer satisfaction and adherence to SLAs.
3. Contributing to and maintaining knowledge base articles.
4. Drafting technical notices and communicating effectively with customers and internal teams.
5. Prioritizing tasks and continuously learning about evolving products and services.
6. Understanding Ubuntu development to set accurate customer expectations.
7. Participating in team communication and suggesting service improvements.
8. Participating in a weekend rotation support schedule.

Qualifications include:

• Strong academic record and degree in a technical field (e.g., Computer Science, Electrical Engineering).
• Experience with Linux troubleshooting and basic knowledge of server administration, programming, networking, or virtualization.
• Quick learner, adaptable, and able to handle customer-facing pressures.
• Excellent communication skills in English and appreciation for diversity.
• Result-driven with a commitment to meeting deadlines.
• Willingness to travel internationally twice a year for up to two weeks.

Nice-to-have skills:

• Experience with virtualized environments (KVM, VMWare, VirtualBox).
• Contributions to open-source projects or forums.

We offer:

• A distributed work environment with biannual in-person team sprints.
• Annual learning and development budget of USD 2,000.
• Competitive compensation with annual reviews and bonuses.
• Comprehensive benefits including leave, parental leave, assistance programs, and travel opportunities.

About Canonical:

We are a pioneering open-source tech firm, the publisher of Ubuntu, shaping the future of software. We hire globally, value excellence, and support remote work since 2004. Join us to challenge yourself, learn new skills, and innovate.

Canonical is an equal opportunity employer committed to diversity and inclusion.