Associate Landscape Account Manager

Mariani Enterprises, LLC; Green Oaks (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

PerkSpot

Long-Term Disability and LifeInsurance

Paid time Off

Tuition Reimbursement (after one year)

Job summary

Mariani Enterprises, LLC is seeking an Associate Client Representative to manage the client relationship from the original sale through ongoing weekly maintenance, serving as the One Point of Contact for maintenance clients.

You will drive growth by bringing in new clients, coordinating with Production Coordinators and Crew Leaders, and ensuring high-quality customer service that upholds Mariani’s standards.

Qualifications

• 2+ years sales experience, preferably in the landscape industry.
• Demonstrate exemplary knowledge of landscape terminology, plant materials, and installation techniques.
• Previous experience as a Client Representative, Production Coordinator, or Crew Leader preferred.
• Ability to work in a team environment, and independently, including taking direction and constructive feedback.

Responsibilities

• Manage client relationships from initial sale through weekly maintenance and serve as the One Point of Contact.
• Initiate and attend Maintenance client presentations and meetings.
• Coordinate with Production Coordinators and Crew Leaders to ensure client desires are met.
• Prepare proposals, renewals, and contracts using standard templates.
• Monitor billing and accounts receivable processes.
• Maintain accurate client records and documentation.

Skills

Sales experience

Client relationship management

Landscape terminology knowledge

Team collaboration

Communication skills

Job description

Work With The Best We are building the premier outdoor living company in the country by creating a \"family of family companies\" across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country's largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.

Job Overview

Mariani Landscape is seeking an Associate Account Manager (internally rereferred to as an Associate Client Representative) to join our team. The Associate Client Representative will manage the client relationship, from the original sale through continued weekly maintenance, serving as \"One Point of Contact\" for clients of the Maintenance department. This position is responsible for bringing in new clients and increasing department revenue by servicing the needs and requests of our maintenance clients and providing detailed customer service.

Responsibilities and Duties

• Follow company policies, procedures, and work standards.
• Maintain established sales volume by keeping current with client needs, changing trends, and competitors; increase sales by following up on new leads and prospective clients.
• Initiate and attend all preliminary and subsequent Maintenance client presentations and meetings.
• Participate in onsite visits and walkthroughs with the client to ensure needs are being met.
• Inform clients of relevant issues regarding their property and involve them in relevant decision making.
• Follow the sales process (i.e. using Maintenance agreements, dissemination of information to admin and production, etc.).
• Manage all communication and correspondence with current and prospective clients, ensuring a \"One Point of Contact\".
• Recommend and advise clients on additional services or enhancements.
• Oversee and guide weekly maintenance and enhancements to ensure end result will exceed client expectations and enhance Mariani's reputation.
• Assists in the scheduling of jobs with the Production Coordinators.
• Maintain accurate records and documentation (i.e. client history, sales reports, client contact list, etc.).
• Initiate and approve all necessary work orders and change orders necessary to communicate with the maintenance department.
• Prepare proposals, renewals, and contracts using appropriate standard templates.
• Monitor the billing process and Accounts receivable.
• Work with the Crew Leaders to ensure any desires or information expressed by the client is completed accurately.
• Communicates with Administrative Support team, Accounting Team, Production Coordinators, and Crew Leaders as required to update project status.
• Works with the Administrative Support team to ensure accurate and timely process flow.
• Works independently and within a team on special and nonrecurring, as well as ongoing projects.
• Ensures efficient process and information flow for workload requirements.
• Consistently evaluate work and determine if further steps are needed to meet internal and external client expectations.
• Maintain high standard of quality of all work performed.
• Participate in weekly departmental and training meetings.
• Complete appropriate paperwork in a timely manner and ensure accuracy of all paperwork, including, time-off requests, and other necessary information.
• Arrive for each work day on time and prepared.

Non-essential Duties and Responsibilities

• Participate in and contribute to Mariani initiatives.
• Leads in the orientation/training of new Team Members.
• Assists in training team members by sharing experience and client feedback, including one-on-one training with the Crews.
• Assist other team members in the performance of their assignments.
• Recommend process improvements and areas to improve our service offerings to clients.
• Participate in other department and business functions as needed (i.e. the snow removal process in emergencies, holiday retail, administrative support, etc.).
• Other duties as assigned.

Job Requirements

• 2+ years sales experience, preferably in the landscape industry.
• Demonstrate exemplary knowledge of landscape terminology, plant materials, and installation techniques.
• Previous experience as a Client Representative, Production Coordinator, or Crew Leader preferred.
• Demonstrate a thorough understanding of the \"Mariani\" approach to Maintenance and follow Mariani standards.
• Ability to work in a team environment, and independently, including taking direction and constructive feedback from team members, as well as providing feedback to other team members.
• Demonstrate flexibility to perform duties wherever volume deems it necessary.
• Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of internal and external clients.

The Perks

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time Off
• Tuition Reimbursement (after one year of service)
• Pay Transparency

Position Range: $55,000 - $65,000

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Frank Mariani had a vision. As the leader of one of the nation's largest and most respected landscaping companies, he had come across many like-minded businesses in his travels. These companies shared similar ambitions, values and challenges. He asked himself if it would be possible to create the ultimate industry peer group to help each of these companies become even better at servicing clients, creating opportunities for their associates and building a more secure future for all. Thus, the Mariani Premier Group was born.