Associate IT Technician

NightDragon Acquisition Corp.; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

Generous PTO and Holidays

401(k) plan with company match

Equity options

Life and Disability Insurance

Free lunch benefit

Unlimited drinks and snacks

Job summary

Saronic Technologies in Austin, Texas is looking for an organized Associate IT Technician to enhance its IT support services. This position involves setting up IT equipment and assisting with technical issues, ensuring an excellent customer service experience.

The ideal candidate should have an Associate's degree in IT or a related field, experience in troubleshooting technical issues, and the ability to communicate effectively with users. The company offers comprehensive benefits, including medical insurance and a competitive salary.

Qualifications

• Customer service experience is preferred.
• Ability to troubleshoot hardware, software, and networking issues.
• IT certifications like CompTIA A+ are a plus.

Responsibilities

• Provide support for hardware, software, and network issues.
• Document and track support tickets using a management system.
• Collaborate with senior IT staff on technical projects.

Skills

Troubleshoot hardware and software issues

Customer service focus

Knowledge of Windows and macOS

Excellent communication skills

Education

Associate's or Bachelor's degree in IT

Tools

Helpdesk management systems

Job description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Saronic is seeking a talented and organized Associate IT Technician. This role is responsible for providing basic IT support, including setting up and deploying IT equipment. The ideal candidate will have a strong customer experience mindset, and an interest in developing a career in IT. You will be responsible for setting up and staging new hire systems, screening tickets for escalation and assisting the team with ongoing projects.

Key Responsibilities

• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices.
• Troubleshoot and resolve or upscale technical issues, ensuring timely and effective solutions.
• Assist with user access-based incidents and requests.
• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
• Ensure adherence to security best practices, including data protection and access control.
• Work closely with cross-functional teams to provide an excellent experience in support of the business.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Previous role with customer service experience.
• Ability to troubleshoot hardware, software, and networking issues.
• Experience with Windows and macOS operating systems.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
• Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
• Bonus Qualifications:
• Familiarity with Department of Defense (DoD) or military industry projects.
• Knowledge of autonomous systems or maritime technology.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking within the office.
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
• Visual acuity to read screens, documents, and reports.
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
• Lifting and carrying items up to 20 pounds occasionally.

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services. Saronic pays 100% of the premium for employees and 80% for dependents.
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care. Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents.
• Time Off: Generous PTO and Holidays.
• Parental Leave: Paid maternity and paternity leave to support new parents.
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses.
• Retirement Plan: 401(k) plan with company match.
• Stock Options: Equity options to give employees a stake in the company’s success.
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage.
• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline.
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office.

Saronic CCPA Notice for Candidates and California Employees

If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3).

Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.