Associate IT Support Specialist

Venture Capital, LLC; New York (NY); Hybrid; USD 45,000 - 70,000; Full time

Job summary

An innovative firm is seeking an Associate IT Support Specialist to join their dynamic team. In this hands-on role, you will provide essential technical support to a global organization, ensuring smooth operations for both hardware and software issues. This position offers a unique opportunity to make a significant impact while working in a fast-paced environment. If you have a strong customer service mindset and are eager to learn, this role is perfect for you. Join a company that values diversity and inclusion, where your contributions will help shape the future of IT support in a growing SaaS company.

Qualifications

• 1+ years of IT experience with strong troubleshooting skills in macOS and Windows.
• Customer service mindset with excellent verbal and written communication.

Responsibilities

• Provide technical support for hardware and software issues as the first point of contact.
• Configure and deploy macOS and Windows hardware and software.

Skills

Technical Support

Customer Service

Troubleshooting

Communication Skills

Confidentiality

Tools

macOS

Windows 11

Okta

Google Workspace

Jamf Pro

Zoom

VoIP phone systems

IT ticketing systems

Job description

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

Movable Ink is hiring an Associate IT Support Specialist based out of our Toronto office to support our growing global population of 600 employees. To succeed in this role, customer service will be second nature to you and you’ll use your positive attitude to enable productivity in all forms. This role is a hands-on opportunity to make a real impact across the organization, as we scale the IT Department to support the increasing demands of a growing SaaS company. This is a great opportunity for an IT tech to take ownership of IT support in Canada, while continuing to learn a lot about Corporate IT in a fun, fast paced environment.

Responsibilities:

• Serve as the first point of contact for a global organization seeking technical assistance, providing personable technical support for both hardware and software issues
• Follow and execute all IT Policies and Processes
• Configure, deploy, and support all macOS and Windows hardware and software according to Movable Ink processes and procedures
• Support company-wide SaaS application end user access
• Execute the Onboarding process and create great employee onboarding experiences for all new hires; execute offboarding processes
• Maintain AV setups in all Conference Rooms, as well as the All Hands space
• Troubleshoot and maintain multifunction printers
• Track work in our IT ticketing system
• Maintain inventory of current Movable Ink hardware and software assets
• Support and assist implementation of various IT related projects

Qualifications:

• At least 1+ years of recent IT experience with demonstrated technical skills and troubleshooting in: macOS and Windows 11, printers, and software applications
• Knowledge of Okta, Google Workspace, Jamf Pro, Zoom, VoIP phone systems and ticketing systems
• Comfortable supporting office moves
• Experience supporting various AV setups i.e. Live Town Halls, conference room setup, etc.
• Can demonstrate confidentiality and discretion where required
• Ability to learn and absorb new concepts quickly
• Customer Service mindset with strong verbal and written communications skills, is resilient under pressure, and has a friendly, patient approach
• Able to commit to 2-3 days per week in the Toronto office

Studies have shown that women, communities of color, and historically underrepresented people are less likely to apply to jobs unless they meet every single qualification. We are committed to building a diverse and inclusive culture where all Inkers can thrive. If you’re excited about the role but don’t meet all of the abovementioned qualifications, we encourage you to apply. Our differences bring a breadth of knowledge and perspectives that makes us collectively stronger.

We welcome and employ people regardless of race, color, gender identity or expression, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, ethnicity, family or marital status, physical and mental ability, political affiliation, disability, Veteran status, or other protected characteristics. We are proud to be an equal opportunity employer.