Service Desk Associate - Entry Level (Secret Security Clearance required)

Sebastian Tech Solutions; Sierra Vista (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for motivated individuals to join their team as Tier I Help Desk Agents. This entry-level position offers a unique opportunity to gain valuable IT skills and a DoD Security Clearance while supporting the Federal Government. As a vital part of the service desk, you will be the first point of contact for technical issues, working in a dynamic 24/7 environment. Your commitment to customer service and ability to troubleshoot effectively will be key in enhancing the mission to protect and defend our nation. This role offers room for growth and advancement within the organization, making it an exciting start to your IT career.

Benefits

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Qualifications

• Minimum 1 year of technical support experience in a call center environment.
• Proven hardware/software troubleshooting experience.

Responsibilities

• Provide first line support to resolve technical problems for service members.
• Collaborate effectively in a fast-paced SLA driven environment.

Skills

Technical Support

Hardware/Software Troubleshooting

Customer Service

Communication Skills

IT Concepts/Practices

Logical Troubleshooting

Microsoft Office Support

Active Directory

Education

High School Diploma or GED

Tools

Service Desk Software

Job description

Service Desk Associate - Entry Level (Secret Security Clearance required)

This is a unique opportunity for applicants with a High School Diploma to gain IT Skills and a DoD Security Clearance along with real world experience to begin your career! We have immediate openings for the right applicants. We use employees from this Help Desk to promote to more advanced positions within our company.

Your motivation and willingness to learn could be mission critical for our STS team supporting the Federal Government in their mission to protect and defend our nation, transform the way government agencies manage information, and improve responsiveness to their customers. This Help Desk position is the first line of communication to resolve any technical problems our service members may have.

As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

Position Summary / Responsibilities:

We are currently seeking a motivated, career and customer-oriented Tier I Help Desk Agents to join our team in Jonesboro, AR to begin an exciting and challenging career with Sebastian Tech Solutions (STS).

This may be a shift work position in a 24x7x365 environment requiring flexibility in work hours.

Required Education/Skills:

• Minimum 1 year of technical support experience in a call center environment
• Proven hardware/software troubleshooting experience
• Proven experience providing effective and professional communication, addressing moderately complex technical issues via telephone, email, and chat
• Demonstrated commitment and ability to provide excellent customer service
• Ability to work well with all teammates in a fast-paced SLA driven environment
• Interpersonal skills and excellent written and oral communications, including the ability to collaborate effectively
• Understanding of IT concepts/practices and experience with common service desk software.
• Proven ability to think and troubleshoot logically and act decisively in critical situations
• Experience supporting Microsoft Office and Windows OS in an enterprise environment
• Experience with account administration and password resets in a Microsoft Active Directory environment
• High school diploma or GED
• Must be a US Citizen and have ability to obtain a US Secret (or higher) clearance

Availability:

• Willingness to work any shift in a 24x7x365 environment, including weekends and holidays
• Ability to arrive and start work promptly at beginning of scheduled shift
• Position is currently fully remote with the potential to transition on-site in the future

Desired Education/Skills:

• 2+ years of experience in computer hardware/software support
• Familiarity with government IT environment and administrative processes
• Technical certifications such as A+, N+, MCP, MCSE, CCNA

Job Type: Full-time

Pay: $19.02 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Security clearance:

Ability to Commute: Fort Huachuca, AZ 85613

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting