Associate IT Support Services Analyst

Simpson Strong-Tie; Columbus (OH); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Quarterly bonus

Benefits package

Job summary

Simpson Strong-Tie is seeking an Associate IT Support Services Analyst to provide on-site Level 1–2 IT support for our offices in Ohio, Minnesota, Maryland, and Connecticut. This role focuses on user applications, systems and network devices, with opportunities to improve helpdesk processes and create knowledge base content.

The position is based in Columbus, OH, requiring 8am–5pm EST hours, up to 10% travel, and a competitive hourly wage. Relocation is not offered for this role.

Qualifications

• 1 year experience in a technical call center or supporting users.
• 1 year experience with Windows operating systems and MS Office.
• 1 year experience Microsoft Active Directory and Azure environments.
• 1 year support of basic network infrastructure including LANs, WANs and WiFi.
• 1 year experience Microsoft Server support.
• 1 year managing medium to large projects from planning to fulfillment.

Responsibilities

• Address internal employees’ IT related issues and requests, document support efforts in service desk systems (50%).
• Install, monitor and maintain user workstations, operating systems, and applications (25%).
• Suggest and implement Helpdesk/IT support process improvements (10%).
• Ensure compliance with internal controls related to IT functions (5%).
• Write knowledgebase articles of solutions and how-to information for users and IT technicians (5%).
• Administer and maintain network security access (5%).

Skills

Call Center

Windows & MS Office

AD & Azure

Networking

Server Support

Project Management

Job description

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

About

Learn about our company culture directly from our team.

YOU

As an Associate IT Support Services Analyst, you will be responsible for the on-site IT support of Simpson Strong-Tie’s Ohio, Minnesota, Maryland, and Connecticut offices. You will be providing Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this role.

WHAT YOU’LL BE DOING

• Address internal employees’ IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems. (50%)
• Install, monitor and maintain user workstations, operating systems, and application (25%)
• Suggest and implement Helpdesk/IT support process improvements (10%)
• Assure compliance with internal controls related to particular IT functions (5%)
• Write knowledgebase articles of solutions and “how to” information for users and IT technicians (5%)
• Administer and maintain network security access (5%)

Desired Skills And Experience

• 1 year experience in a technical call center or supporting users
• 1 year experience demonstrable Windows operating system and MS Office expertise
• 1 year experience Microsoft Active Directory and Azure environments and in applying application security therewith
• 1 year support of basic network infrastructure including LANs, WANs and WiFi.
• 1 year experience Microsoft Server support
• 1 year managing medium to large projects from planning to fulfillment.

Perhaps some of the following would be helpful too:

• Self-Management: Display a high level of initiative, effort and commitment towards completing assignments in a timely manner.
• Teamwork: Build and sustain cooperative working relationships.
• Attention to Detail: Achieve thoroughness and accuracy when accomplishing a task.
• Self-Management: Manage multiple projects and completing priorities.
• Problem Solving: Identify options for solving a problem and evaluate the strengths and weaknesses.
• Speaking: Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Writing: Write in a clear, concise, and organized manner for the intended audience.
• Customer Focus: Quickly and effectively, solve customer problems.

Travel Required

This position requires domestic and international travel up to 10% of the time.

WORK STATUS & LOCATION

This full-time, non-exempt position is located in Columbus, OH. Schedule will be 8am - 5pm (EST).

RELOCATION

Relocation is not available for this position.

PAY

$25.29 - $40.48 / hour

Essential Functions

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.

REWARDS AT SIMPSON STRONG-TIE

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue - directly or indirectly - and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs.

Please note all job offers are contingent upon a successful drug screen and criminal background check, in accordance with applicable local, state, and federal laws.

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Company: Simpson Strong-Tie Company Inc.