Associate IT Support Professional

Saab, Inc.; Village of East Syracuse (NY); On-site; USD 62,000 - 64,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Generous paid time off

401(k) with employer contributions

Tuition assistance

Wellness resources

Employee stock purchase opportunities

Disability coverage

Job summary

Saab, Inc. seeks an Associate IT Support Professional to support technology operations and boost user productivity across the organization.

You will provide day-to-day technical support for Microsoft 365, configure devices, manage security in Microsoft 365, and participate in IT projects, with occasional overnight travel and on-call rotation.

Qualifications

• High School Diploma or equivalent with 3+ years of relevant experience or an Associate’s/Bachelor’s degree with varying experience requirements.
• Experience configuring and troubleshooting Windows-based computers in a business environment using Active Directory.
• Experience supporting Microsoft 365 applications.
• Excellent written and verbal communication skills.
• Basic network knowledge including TCP/IP, routing, and VPN concepts.
• Strong organizational and time management skills.
• Ability to provide excellent customer service and follow-up.

Responsibilities

• Provide day-to-day technical support to employees for ICT systems, including Microsoft 365 apps.
• Install, configure, and troubleshoot laptops, desktops, and limited network issues.
• Maintain data integrity and file system security within Microsoft 365.
• Communicate technical information effectively to both technical and nontechnical staff.
• Recommend hardware and software solutions, including Microsoft 365 tools.
• Participate in IT projects and infrastructure initiatives.
• Conduct training programs on basic and specialized applications.
• Join an on-call rotation and support up to 10% overnight travel.

Skills

Microsoft 365

Active Directory

Windows troubleshooting

Customer service

TCP/IP VPN

Communication

Time management

On-call rotation

Education

High School Diploma or equivalent

Associate's degree

Bachelor's degree

Job description

Job Description

Saab, Inc. is seeking a motivated Associate IT Support Professional to support technology operations and enhance user productivity across the organization.

Responsibilities

• Provide day-to-day technical support to employees for workplace information and communications technology systems, including Microsoft 365 applications such as Teams, Outlook, SharePoint, OneDrive, and the Office Suite.
• Install, configure, and troubleshoot laptops, desktops, workstations, and limited network and system issues within a heterogeneous environment.
• Maintain data integrity and file system security, including managing permissions and access within Microsoft 365.
• Communicate highly technical information effectively to both technical and nontechnical personnel.
• Recommend and specify appropriate hardware and software solutions, including Microsoft 365 productivity tools.
• Participate in the development and implementation of information technology and infrastructure projects.
• Conduct training programs designed to educate computer users on basic and specialized applications.
• Participate in an on-call rotation and support occasional overnight travel (up to 10% annually).

Compensation Range

$62,354 - $64,400

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience

• Required Qualifications: High School Diploma or equivalent with 3+ years of relevant professional or co-op experience, an Associate’s degree with 1+ years of relevant experience, or a Bachelor’s degree with no prior experience required.
• General knowledge and experience configuring and troubleshooting Windows-based computers in a business environment using Active Directory.
• Experience supporting Microsoft 365 applications.
• Excellent written and verbal communication skills.
• Basic network knowledge, including TCP/IP, routing, and VPN concepts.
• Strong organizational and time management skills.
• Ability to provide excellent customer service and follow-up.
• Ability to obtain a Security Clearance, if required.

Citizenship Requirements

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits

• Medical, vision, and dental insurance for employees and dependents
• Generous paid time off, including 8 designated holidays
• 401(k) with employer contributions
• Tuition assistance and student loan assistance
• Wellness and employee assistance resources
• Employee stock purchase opportunities
• Short-term and long-term disability coverage

About Us

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations. Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an affirmatively action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Be Part of Something Bigger When you take a job at Saab, you become a part of something bigger. You’ll work on exciting, meaningful projects right from the start. Learn more about careers in the U.S. Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab, Inc. serves the U.S. government, industry, and commercial customers with world-leading products, services and solutions including military and civil security. We provide solutions and technologies that are central to U.S. defense and homeland security. We develop, modify and deliver Saab's portfolio to U.S. customers, blending Swedish quality and reliability with American ambition and cost efficiency. Learn more about us.