Associate IT & Manufacturing Systems Analyst

Alcon MX; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Alcon is seeking an Associate, IT Business Systems Analysis in Sinking Spring, PA to bridge IT and manufacturing. You will translate business needs into scalable IT solutions, support site applications, and partner with global IT and external vendors to ensure system integrity and regulatory compliance.

Responsibilities include incident management, asset documentation, and coordinating deployments across MES, SCADA, and OT infrastructure while driving process improvements and security hardening.

Qualifications

• 3 years of IT experience in system administration, infrastructure management and customer support.
• Hands-on experience with networking foundations such as TCP/IP routing, switching, firewalls, DNS, DHCP and enterprise IT equipment.
• Experience in GxP / CSV regulated environments.
• Ability to work with cross-functional IT, engineering, product, and operations teams.

Responsibilities

• Provide operational support for site IT and OT infrastructure, applications, and manufacturing systems.
• Manage incidents, service requests, troubleshooting, and root cause analysis to ensure system availability.
• Support servers, networks, storage, backups, patching, cybersecurity, and endpoint technologies.
• Maintain asset management, technical documentation, and compliance requirements within ServiceNow.
• Coordinate infrastructure changes, technology deployments, hardware and application lifecycle management, and IT purchasing.
• Partner with manufacturing, engineering, quality, and supply chain teams to deliver technology solutions and equipment integrations.
• Support manufacturing technologies, including MES, SCADA, automation systems, and OT infrastructure.
• Drive continuous improvement, security remediation, and reliable operation of critical business and production systems.

Skills

IT experience

English fluency

System administration

Education

High School Diploma or equivalent

Tools

Cisco networking equipment

Juniper networking equipment

Microsoft Windows Server / OS

Job description

Alcon is seeking an Associate, IT Business Systems Analysis in Sinking Spring, PA to bridge IT and manufacturing. You will translate business needs into scalable IT solutions, support site applications, and partner with global IT and external vendors to ensure system integrity and regulatory compliance.

Responsibilities include incident management, asset documentation, and coordinating deployments across MES, SCADA, and OT infrastructure while driving process improvements and security hardening.