Associate, Intake

MVP Health Care; Village of Tarrytown (NY); Remote; USD 27,552 - 36,644; Full time

Benefits offered by this job

Growth opportunities

Competitive compensation and benefits

People-centric culture

Job summary

A leading health insurance provider in New York is seeking an Associate, Intake to handle service requests and contribute to enhancing healthcare delivery. Ideal candidates will have a high school diploma and two years' experience in health insurance or healthcare, alongside excellent customer service skills. This full-time role allows remote work within New York State and offers competitive pay ranging from $20.00 to $26.60 per hour, fostering a diverse and inclusive workplace.

Qualifications

• Two years’ experience in health insurance, medical, or healthcare field.
• One year customer service experience.
• Availability to work full-time, including weekends.

Responsibilities

• Handle service requests and correspondences from providers and enrollees.
• Review and interpret authorization requirements based on contracts.
• Create authorization cases for service requests requiring authorization.
• Make outgoing faxes or calls to providers with determinations.
• Contribute to enhancing healthcare delivery.

Skills

Customer service

Intermediate computer/key-boarding skills

Knowledge of Microsoft Outlook and Word

Curiosity to foster innovation

Humility to play as a team

Commitment to customer service

Education

High school diploma

Job description

Associate, Intake

At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high‑quality health plans across New York and Vermont and partnering with forward‑thinking organizations to deliver more personalized, equitable, and accessible care. As a not‑for‑profit, we invest in what matters most: our customers, our communities, and our team.

What's In It For You

• Growth opportunities to uplevel your career
• A people‑centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well‑being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for in the NY Capital District, one of the Best Companies to Work for in New York, and an Inclusive Workplace

Qualifications You’ll Bring

• High school diploma
• Two years’ experience in health insurance, medical, or healthcare field
• One year customer service experience
• Availability to work full‑time, 3 days during the week and weekends required, virtually within NYS
• Knowledge of Microsoft Outlook and Word
• Intermediate computer/key‑boarding skills
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Your Key Responsibilities

• Handle service requests and correspondences from providers, facilities, enrollees, or their representatives via phone, fax, email, and postal mail.
• Review and interpret authorization requirements based on MVP contracts, riders, resources, policies, and procedures.
• Create authorization cases for service requests requiring authorization.
• Make outgoing faxes and/or calls to providers with determinations or to request additional information.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where You’ll Be

Virtual within New York State. Tarrytown, New York; Schenectady, New York; Rochester, New York

Pay Transparency

MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. $20.00-$26.60

MVP's Inclusion Statement

At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.

MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam‑era or special disabled Veteran or other legally protected classifications. To support a safe, drug‑free workplace, pre‑employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at [e-mail].

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Seniority Level: Entry level

Employment Type: Full‑time

Job Function: Other

Industry: Insurance