Associate Infrastructure Communications Analyst

Saint Joseph's University; Pennsylvania; Hybrid; USD 58,200 - 65,000; Full time

Job summary

Saint Joseph’s University in Philadelphia is seeking an Associate Infrastructure Communications Analyst to support cloud-based telephony, messaging, UCaaS/CCaaS. This entry-level role targets recent graduates with 0–1 years of experience and will help transition from on-prem PBX to Zoom cloud services.

You will assist in configuring Zoom Phone, provisioning MACs, and troubleshooting telephony issues, while supporting end users and coordinating with the Networking team.

Qualifications

• Bachelor’s degree or equivalent in IT, telecommunications, or a related field.
• 0–1 years of experience; internship in IT/telecommunications a plus.
• Ability to navigate modern software and cloud administration portals.

Responsibilities

• Assist in administration and feature configuration of Zoom Phone.
• Manage MACs for users including account provisioning & endpoint installations.
• Investigate and resolve telephony issues related to SIP trunking and call routing.
• Assist Networking team with Layer 1/2 support and cabling.
• Maintain records for cabling locations and billing; assist with E911 routing compliance.
• Provide end-user support for faculty and staff using softphones and devices.

Skills

Cloud administration

Troubleshooting

Communication

AI integration

Education

Bachelor’s degree in IT/telecommunications or related field

Tools

Zoom Phone

SIP trunking

Job description

Position Title: Associate Infrastructure Communications Analyst – Time Type: Full time

The Associate Infrastructure Telecommunications Analyst will assist in providing easy-to-use, reliable, cloud-based telephony, messaging, unified communications, and collaboration services to the university community. This entry-level role is ideal for a recent graduate or a professional with less than one year of experience who is eager to learn modern UCaaS/CCaaS platforms. A primary focus of this role in 2026 will be supporting the University’s transition from legacy on-premise PBX systems to a Zoom cloud-based solution.

Essential Duties and Responsibilities

• Cloud PBX Support: Assist in the administration and feature configuration of Zoom Phone.
• Provisioning & MACs: Manage Moves, Adds, and Changes (MACs) for users, including account provisioning, virtual line setups, and endpoint installations.
• Technical Troubleshooting: Under guidance, investigate and resolve telephony issues related to SIP trunking, call routing, and network interconnectivity.
• Networking Extension: Serve as a technical extension of the Networking team by assisting with Layer 1 and Layer 2 support, hardware provisioning, and troubleshooting Ethernet/Phone jacks and cabling.
• Documentation & Compliance: Maintain accurate records for cabling locations and billing, and assist in uploading updates for E911 routing compliance.
• End-User Support: Provide direct instruction and troubleshooting for faculty and staff using softphones, hardware devices, and web-accessible reporting tools.

Qualifications and Competencies

• Education: Bachelor’s degree (or equivalent college/technical training) in Information Technology, telecommunications, or a related field.
• Experience: 0–1 years of experience; internship experience in IT or telecommunications is a plus.
• Technical Aptitude: Demonstrated ability to navigate modern software, cloud administration portals, spreadsheets, and databases.
• Problem Solving: A strong desire to learn and resolve diverse technical problems across hardware, software, and networks.
• Communication: Clear verbal and written communication skills are essential for coordinating with university departments and vendors.
• AI Integration (Desired): An interest in or familiarity with AI-driven tools, such as conversational AI, automated transcription, or AI call routing.

Physical Activity: Ability to perform tasks involving walking, standing, kneeling, and crawling in confined spaces such as mechanical rooms or crawl spaces.

Lifting: Must be able to lift up to 30 lbs and transport equipment.

Schedule: This role includes on-call responsibilities and may require late-night or early-morning availability for system upgrades or unplanned outages.

Work Flexibility: Eligible to work from home 1 to 2 days per week with supervisor approval. This role directly supports on campus equipment and users with a primary work location of Hawk Hill (Philadelphia) and occasional travel to University City campus (Philadelphia) and Lancaster PA campus.

Pay Transparency: The estimated pay range for this position is $58,200-$65,000 annually. Offered salary will be commensurate with work experience and educational background.

Notice to Out of State Applicants: Saint Joseph’s University may only consider applicants from Pennsylvania, New Jersey, New York (not including New York City zip codes), and Delaware (Delaware residents must regularly be present for over 50% of work time on an SJU campus). If an employee must relocate to meet these conditions, financial assistance may be available but is not guaranteed. This position is not eligible for visa sponsorship.

Saint Joseph’s University is a private, Catholic, Jesuit institution and we expect members of our community to be knowledgeable about – and to make a positive contribution to – our mission.

Saint Joseph’s University is an equal opportunity employer that seeks to recruit, develop and retain a talented and diverse workforce. The University is committed to the diversity of its faculty and staff so that our students, our disciplines and our community as a whole can benefit from the multiple perspectives it offers. The University seeks qualified candidates who share our commitment to equity, diversity and inclusion.

EOE Saint Joseph’s University prohibits discrimination on the basis of sex in its programs and activities, including admission and employment, in accordance with Title IX of the Education Amendments of 1972. The Title IX Coordinator is responsible for overseeing compliance with Title IX and other civil rights laws and regulations. To contact the Title IX Coordinator, e-mail [e-mail], visit Campion Student Center suite 243, or call 610-660-1145.

To learn more about the University’s Title IX policies, the process for filing a report or formal complaint of sex discrimination, sexual harassment, or other form of sexual misconduct, and the University’s response to reports and/or formal complaints, please visit www.sju.edu/titleix.

As Philadelphia’s Jesuit Catholic University, Saint Joseph’s provides a rigorous, student-centered education rooted in the liberal arts. We prepare students for personal excellence, professional success, and engaged citizenship. Striving to be an inclusive and diverse community that educates and cares for the whole person, we encourage and model lifelong commitment to thinking critically, making ethical decisions, pursuing social justice, and finding God in all things.