Associate Implementation Manager | Hybrid - Atlantic Station - Atlanta, GA

Purchasing Power, LLC; Atlanta (GA); Hybrid; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Company-paid life insurance

401(k) retirement plan

Employee Purchase Program

Job summary

Purchasing Power is hiring an Associate Implementation Manager to lead client onboarding for new direct clients and broker/TPA partners. Hybrid in Atlanta, you will drive end-to-end implementation, coordinate with internal teams, and ensure accurate, timely configurations.

You will translate business and technical needs into actionable steps and maintain documentation throughout the process. You will collaborate with fulfillment and Account Executives on small platform changes, while maintaining

Qualifications

• Bachelor's degree required.
• Minimum of 3 years of experience in employee voluntary benefits, client onboarding, client servicing, or a related operational support function.
• Experience establishing B2B electronic and manual data file transfers.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio).
• AI-enabled tools are already part of how work gets done and will expand over time.

Responsibilities

• Manage the end-to-end onboarding timeline for assigned new clients, ensuring a smooth transition to ongoing administration.
• Communicate milestones, requirements, deadlines, and updates to clients, brokers, TPAs, and internal partners.
• Coordinate setup of new clients using standardized processes, layouts, and secure data transfer protocols.
• Collaborate with fulfillment teams and Account Executives to implement low-complexity platform changes for in-force clients.
• Gather and document business and technical requirements for onboarding and data transfers.
• Maintain organized implementation documentation and accurate client configurations.
• Monitor projects against deadlines and escalate risks or timeline concerns.
• Identify bottlenecks or constraints affecting onboarding or program administration.
• Suggest internal process improvements to reduce client burden and improve outcomes.
• Demonstrate ownership from initiation to completion.

Skills

Project coordination

Communication

Organization

Attention to detail

Data transfer familiarity

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Visio

Job description

Purchasing Power is a leading employee purchase program that helps people buy the products and services they need through the convenience of payroll deduction. As part of PROG Holdings (NYSE: PRG), a FinTech holding company with more than 20 years of experience, we’re focused on building simple, responsible financial solutions that put people first. PROG Holdings’ portfolio includes Progressive Leasing, a market leader in lease‑to‑own solutions, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform — all united by a commitment to innovation, access, and meaningful impact.

Purchasing Power is a leading employee purchase program that helps people buy the products and services they need through the convenience of payroll deduction. As part of PROG Holdings (NYSE: PRG), a FinTech holding company with more than 20 years of experience, we’re focused on building simple, responsible financial solutions that put people first. PROG Holdings’ portfolio includes Progressive Leasing, a market leader in lease‑to‑own solutions, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform — all united by a commitment to innovation, access, and meaningful impact.

This is a hybrid role that requires in‑office presence in Atlanta, Georgia.

We are currently hiring an Associate Implementation Manager to manage the onboarding process for new direct clients and clients assigned to key Broker and Third-Party Administrator (TPA) partners. As a key individual contributor on the Operations team, you will own low-to-medium complexity implementation projects end-to-end, ensuring clients are set up efficiently, accurately, and in accordance with our standardized processes.

WE ARE:

A FinTech company with the heart of a start-up and the reach of an industry leader. At Purchasing Power, we believe in building solutions that genuinely help people — and that starts with building a team that takes ownership, communicates with clarity, and shows up for each other and our clients every day.

YOU ARE:

A detail-oriented, client-focused professional who thrives in a fast-paced environment and takes pride in keeping projects on track. You communicate clearly, follow through consistently, and bring a calm, organized presence to everything you manage — from onboarding new clients to navigating complex cross-functional coordination.

YOUR DAY-TO-DAY:

• Manage the end-to-end onboarding timeline for assigned new clients, ensuring a consistent and efficient transition to ongoing account administration.
• Communicate implementation milestones, requirements, deadlines, timeline adjustments, and project updates to clients, brokers, TPAs, and internal partners.
• Coordinate the operational setup of new clients using standardized implementation processes, approved file layouts, and established secure data transfer protocols.
• Partner with internal teams, including fulfillment teams and Account Executives, to complete low-complexity platform changes for in-force clients.
• Gather, document, and translate business and technical requirements related to client onboarding, file layouts, data transfer methods, and ongoing administration needs.
• Maintain organized implementation documentation and ensure accurate client configurations throughout the onboarding process.
• Monitor assigned projects against confirmed deadlines and proactively escalate risks, dependencies, or timeline concerns.
• Identify and communicate process barriers, including bottlenecks, technology constraints, resource constraints, or administrative pain points that may affect client onboarding or program administration.
• Recommend internal process improvements to reduce client administrative burden and support smoother implementation outcomes.
• Demonstrate strong follow-through and ownership of assigned onboarding and client change projects from initiation through completion.

YOU'LL BRING:

• Experience supporting client onboarding, implementation, or account setup processes, preferably in a B2B, broker, TPA, benefits, payroll, or client services environment.
• Strong project coordination skills, with experience managing timelines, deliverables, follow-ups, and low- to medium-complexity client projects.
• Familiarity with standardized processes, file formats, secure data transfers, or operational workflows, especially where accuracy and consistency are critical.
• Proven ability to communicate clearly with clients, external partners, and internal cross-functional teams to keep work moving and resolve questions or gaps.
• Strong organizational skills and attention to detail, with the ability to manage multiple client implementations or administrative changes at once.
• Bachelor's degree required; minimum of 3 years of experience in employee voluntary benefits, client onboarding, client servicing, or a related operational support function.
• Experience establishing B2B electronic and manual data file transfers, including familiarity with various file types and transfer methods.
• Advanced proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Visio.
• AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

WE OFFER:

• Comprehensive benefits including medical, dental, vision, and company-paid life insurance 401(k) retirement plan Career development opportunities Employee Purchase Program

Purchasing Power welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Purchasing Power does business.

We offer exciting opportunities for growth and development, and we can't wait to witness your talents firsthand. At Purchasing Power, our culture is the foundation of our success—driven by respect, purpose, and a shared commitment to doing good. We believe in great work, individuality, and giving back to the communities we serve. We value respect, teamwork, and integrity. We celebrate diversity and individuality. We empower customers through financial wellness. We support local non-profit organizations. We dedicate thousands of volunteer hours each year. We lead with compassion, purpose, and heart.