Associate II, Process Support

American Red Cross; Milwaukee (WI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Paid time off

401K with match

Family leave

Employee assistance

Disability insurance

Recognition program

Job summary

The American Red Cross is seeking a qualified professional to lead regulatory procedures and drive process improvements across departments. You will manage suspect products, document handling, and incident reports while ensuring compliance with regulations.

Travel to blood drives and collection sites may be required. Qualifications include a bachelor’s degree and at least 3 years of related experience; supervisory experience is preferred, with strong organizational and communication skills and

Qualifications

• Bachelor's degree required or equivalent combination of work experience and education.
• Minimum 3 years of related experience; supervisory experience preferred.
• Strong organizational, verbal and written communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead regulatory procedure implementations and process improvement initiatives.
• Assist with management of suspect products including investigations and disposition.
• Handle collections-related problems via the problem management system and site visits.
• Process and ensure accuracy of reports including complaints and MRB-related documents.
• Develop and monitor process/quality improvement initiatives and training protocols.
• Participate on cross-functional teams to support communications and improvements.

Skills

Organizational skills

Communication skills

Microsoft Office

Team collaboration

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description:

Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

What You Will Do:

Responsibilities

• Serve as project lead for regulatory procedure implementation and process improvement initiatives including coordinating department training, communication protocols and in-services.
• Assist with management of suspect products including investigation, gaining control of the products, completing necessary documents for suspect product management, product release and final disposition.
• Process collections-related problems through the problem management system including attending root cause meetings, visiting blood drives and/or collection sites to assess for compliance and standardization and responding to procedural questions from staff at blood drives and on call.
• Process reports including customer complaints, material review board process, supply and equipment problem deficiency reports and ensure reports are accurate, complete, clear and concise.
• Develop, implement and monitor process / quality improvement initiatives, internal and external inspections / evaluations and staff training protocols to ensure compliance with regulations and resolve regulatory issues.
• Participate on cross-functional teams to support communications, problem management and process improvement.

WHAT YOU NEED TO SUCCEED

Qualifications

Education: Bachelor's degree required or equivalent combination of work experience and education.

Experience: Minimum 3 years of related experience required. Supervisory experience preferred. System 11 training preferred.

Skills & Abilities: Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems, recommend appropriate solutions, and assimilate information quickly required. Excellent interpersonal, verbal and written communications skills to deal with all levels of staff, hospital personnel, physicians, volunteers and donors required. Proficient with Microsoft office applications. Ability to work on a team.

Travel: Some travel may be required.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.