Associate II - ECC Enterprise Support

alsacstjude; United States; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

401K plan

Paid time off

Maternity / Paternity Leave

Infertility Treatment Program

Adoption Assistance

Education Assistance

Enterprise Learning and Development

Job summary

ALSAC, the fundraising and awareness organization for St. Jude Children's Research Hospital, seeks an Associate II - Enterprise Support to build relationships with donors, volunteers, and supporters nationwide.

The role combines on-site and remote work with standard hours and a strong focus on donor experience across channels. You’ll support fundraising journeys, coach teams, and champion the mission while engaging Spanish-speaking communities.

Qualifications

• A passion for people and purpose.
• 1+ year of experience in customer service, sales, or call center environments.
• Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media).
• Strong multitasking, time management, and organizational skills.
• Comfort with technology, including Microsoft Office, CRM systems, and social media tools.
• Ability to work independently and as part of a mission-driven team.
• High school diploma or equivalent required.

Responsibilities

• Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation.
• Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones.
• Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience.
• Champion the Mission: Educate supporters about St. Jude's impact and inspire deeper engagement through events, campaigns, and giving opportunities.
• Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts.
• Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement.
• Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons.

Skills

Customer service

Communication

Multitasking

Time management

Organizational skills

Tech-savvy

Education

High school diploma

Tools

Microsoft Office

CRM systems

Social media tools

Job description

Job Description

At ALSAC , the fundraising and awareness organization for St. Jude Children's Research Hospital , every conversation has the power to change a life. As an Associate II - Enterprise Support , you'll be the voice and heart of St. Jude-building meaningful relationships with donors, volunteers, and supporters across the country. Through phone, email, chat, text, and social media, you'll help fuel the mission of saving children's lives and finding cures for childhood cancer and other life-threatening diseases.

Work Schedule

Hybrid work arrangement: 3 days onsite, 2 days remote

Onsite days: Monday through Thursday (employees may select 3 days)

Remote work day: Friday

Standard hours: 9:00 AM to 5:30 PM

What You'll Do

• Be a Relationship Builder: Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and heartfelt appreciation.
• Drive Fundraising Success: Support and coach individuals and teams through their fundraising journeys—helping them set goals, stay motivated, and celebrate milestones.
• Deliver Exceptional Service: Use your problem-solving and communication skills to resolve issues, answer questions, and ensure a seamless donor experience.
• Champion the Mission: Educate supporters about St. Jude's impact and inspire deeper engagement through events, campaigns, and giving opportunities.
• Engage Spanish-Speaking Communities: Provide culturally relevant support and communication in Spanish to donors and volunteers, ensuring inclusivity and accessibility across all engagement efforts.
• Spot Trends & Share Insights: Monitor feedback, identify opportunities for improvement, and help shape the future of donor engagement.
• Stay Agile: Thrive in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons.

Job Requirements

• A passion for people and purpose.
• 1+ year of experience in customer service, sales, or call center environments.
• Excellent verbal and written communication skills across platforms (phone, email, chat, text, social media).
• Strong multitasking, time management, and organizational skills.
• Comfort with technology, including Microsoft Office, CRM systems, and social media tools.
• Ability to work independently and as part of a mission-driven team.
• High school diploma or equivalent required.

Benefits & Perks

The following Benefits & Perks apply to Full-Time Roles Only .

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

ALSAC is an equal employment opportunity employer.

ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.