Associate II- Document Review

American Red Cross; City of Rochester (NY); Hybrid; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts

401K with match

Paid Time Off

Holidays

Employee Assistance

Disability Insurance

Job summary

American Red Cross is seeking a detail-oriented coordinator to review donor collections documentation with limited supervision. You will help ensure donor safety and patient safety, investigate discrepancies, and document findings for corrective actions.

The role emphasizes confidentiality, strong math and typing skills, and collaborative problem solving within a team, with potential travel to support operations.

Qualifications

• Minimum 3 years of data processing, medical records, auditing and quality review experience or equivalent combination of education and related experience required.
• Previous donor center experience, medical experience or quality background preferred.
• Proficiency with computer desktop applications and ability to type with speed and accuracy required.

Responsibilities

• Review and correct electronic and manual versions of donor collections operations documents and assist with donor safety and patient safety issues as related to results of the review.
• Evaluate discrepancies identified during review to include initial investigation and management of suspect products.
• Document discrepancies and forward to staff responsible for problem investigation and follow up activities.
• Contribute ideas and expertise to formulate effective corrective actions for problems by participating in functional work groups or providing feedback to appropriate management.
• Contact external and internal customers such as donors, DCSC or other departments and foster teamwork to enhance operational success.
• Ensure confidentiality of sensitive information and resolve difficult situations with professionalism.

Skills

Data processing

Auditing

Quality review

Medical records

Typing speed

Communication

Teamwork

Confidentiality

Travel

Education

High School Diploma

Job description

Job Description:

Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

Under limited supervision, ensure accurate and timely review and evaluation of Collections documentation and take appropriate actions to control associated product as necessary. Maintain quality and regulatory standards which impact donor and patient safety. Provide support, development and/or leadership guidance to all volunteers.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Review and correct electronic and manual versions of donor collections operations documents and assist with donor safety and patient safety issues as related to results of the review.
• Evaluate discrepancies identified during review to include initial investigation and management of suspect products. Make corrections as appropriate per defined procedures.
• Document discrepancies and forward to staff responsible for problem investigation and follow up activities.
• Contribute ideas and expertise to formulate effective corrective actions for problems by participating in functional work groups or providing feedback to appropriate management.
• Contact external and internal customers such as donors, DCSC or other departments and foster teamwork to enhance operational success.
• Ensure confidentiality of sensitive information and resolve difficult situations with professionalism.

SHIFT INFORMATION:

Tuesdays through Saturday, 9:00 am-5:30 pm. This schedule should be considered Remote but flexible as there are occasional needs requiring coming into the office on differing days.Candidates MUST live in or around the facility address: 825 John Street, W. Henrietta, NY 14586

PAY INFORMATION:

The salary range for this position is: $20.25 per hour + Shift Differential Pay

Note that American Red Cross salaries are aligned with the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary include your specific skills, years of experience, and comparison with other employees already in this role.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• High School or equivalent required.
• Minimum 3 years of data processing, medical records, auditing and quality review experience or equivalent combination of education and related experience required. Previous donor center experience, medical experience or quality background preferred.
• Proficiency with computer desktop applications and ability to type with speed and accuracy required. Strong organizational skills, document management skills, and the ability to manage multiple tasks required. Must be detail oriented and have strong math skills.
• Excellent oral and written communication skills required.
• Ability to identify, resolve and elevate issues if necessary. Must display tact, diplomacy and professionalism in difficult situations and ensure confidentiality of sensitive information.
• Ability to work on a team.
• Travel: May be required.

Physical Requirements

Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BENEFITS FOR YOU:

As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights