Associate II, Customer & Branch Operations

controlledproducts; Austin (TX); On-site; Full time

Job summary

An established industry player is seeking a dedicated Associate II for Customer & Branch Operations. This role involves maintaining strong customer relationships, processing orders, and ensuring the highest level of service. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication and problem-solving skills. With a focus on teamwork and individual initiative, you will contribute to the success of the branch while enjoying a comprehensive benefits package. If you are passionate about customer service and ready to take on new challenges, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k Contribution

Vacation/PTO

Wellness Incentives

Company Paid Life Insurance

Short-term Disability

Long-term Disability

Qualifications

• 2+ years of customer care experience in a manufacturing or distribution environment.
• Excellent communication and problem-solving skills are essential.

Responsibilities

• Maintain daily contact with customers regarding product information and orders.
• Process customer claims and ensure compliance with safety guidelines.

Skills

Customer Care

Communication Skills

Organization Skills

Problem-Solving Skills

Computer Skills

Education

High School Diploma/GED

Some College or Equivalent Experience

Tools

CRM Solutions

Forklift

Job description

Associate II, Customer & Branch Operations

Apply locations

Austin, TX

Time type: Full time

Posted on: Posted 5 Days Ago

Job requisition id: JR28683

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

CPSG brings a personal approach to business. Our employees - whether they work in one of our branches across the country or in our corporate office - are dedicated to serving our customers and supplier partners. We are looking for self-motivated individuals who can work independently but also enjoy working on a team. Passion, leadership, initiative, problem solving and professionalism are all supplementary factors to your success in these fast paced, dynamic positions.

Responsibilities

1. Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability.
2. Enter orders into the systems, and expedite them according to established processes and procedures; respond to customer requests to ensure the highest level of customer service.
3. Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports.
4. Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel.
5. Perform assigned tasks utilizing standard work and policies to ensure the highest levels of safety and quality, including ensuring a clean and safe working environment.
6. Assist with inventory tracking, maintenance, and overall restocking efforts of the branch.
7. Meet and greet all will call customers and ensure their orders are completed expeditiously.
8. Review dealer web orders to determine if they require special handling due to inventory, location, or special shipping instructions.
9. Operate forklift and other branch equipment as required.
10. This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.
11. Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
12. Protect CPSG’s reputation by keeping information confidential.
13. Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.

Qualifications

1. High school diploma/GED.
2. Minimum of 2 years customer care experience, manufacturing or distribution environment.
3. Excellent communication, organization, and problem-solving skills; strong computer skills.
4. Preferred Qualifications: Some college or equivalent experience, proficiency in Spanish.
5. Contribute to the team effort by accomplishing related results and participating in projects as needed.

The pay range for this position is ($19.23-$28.79); base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).

This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

We offer a full complement of employee benefits including health, dental, and vision insurance, HSA/FSA, long-term and short-term disability, company paid life insurance, wellness incentives, 401k, and vacation/PTO.

Controlled Products Systems Group, a subsidiary of Chamberlain Group company, wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled, or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods.