Associate I, Commercial Management - Surgical

Alcon; Georgia; Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Alcon, a global eye care leader, is seeking an Associate I, Commercial Management - Surgical (Professional Path) to support Surgical Sales, Marketing and operations. You will use product knowledge to handle requests, analyze data, and help drive process improvements.

Location: Onsite in Houston, TX. Schedule: 8:00 AM–5:00 PM, Monday–Friday. You will train new sales reps, respond to inquiries, assist with contracts and service requests, and help ensure accurate materials and pricing.

Qualifications

• Bachelor’s Degree or equivalent years of directly related experience.
• Fluent read/write/communicate in English.
• Ophthalmology Surgical Technologist and/or Certified Ophthalmic Assistant preferred.
• Experience in Ophthalmology, Inside Sales, Customer Service, or Medical Device industry.
• Attention to detail and accuracy.
• Excel proficiency (Microsoft Excel).
• Strong interpersonal and multitasking abilities.
• Collaborative team player with time-management skills.
• Desire to understand the WHY of business processes.

Responsabilités

• Create and handle departmental quotes, contract requests, and service requests from surgical sales, marketing, and operations teams.
• Analyze historical data, trends, and other information to provide insights and recommendations for improvements.
• Update bills of materials by replacing or removing discontinued components.
• Train and develop new sales representatives on business processes and sales quoting software.
• Provide support for system enhancements and upgrades.
• Handle daily and weekly deviations.
• Respond to inquiries via the 800-phone line, texts, and emails.
• Assist sales representatives in securing high-volume account business.

Connaissances

English proficiency

Formation

Bachelor’s Degree

Associate degree

Outils

Microsoft Excel

Description du poste

About the Role

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers.

This role is part of Alcon's Commercial & General Management function, a team that oversees the company's commercial strategies to ensure operational efficiency and support strategic decision making as we transform the eye care industry. Associate I, Commercial Management - Surgical (Professional Path) is primarily responsible for supporting customer service and communication between Surgical Sales, Marketing, customers, and operations. You will use your product knowledge to handle requests, analyze data, and help drive process improvements and new projects.

Responsibilities

• Create, receive, and handle departmental quote requests, contract requests, and service requests from the surgical sales, marketing, and operations teams.
• Analyze historical data, trends, and other relevant information to provide insights and recommendations that improve processes, team productivity, and address business challenges.
• Update bills of materials by replacing or removing discontinued components.
• Train and develop new sales representatives to understand business processes, sales quoting software, and production workflows.
• Provide support for system enhancements and upgrades.
• Handle daily and weekly deviations.
• Respond to inquiries via the 800-phone line, text messages, and emails using a cloud-based contact center platform to enhance service request handling.
• Troubleshoot issues related to materials, production, or shipping delays.
• Assist sales representatives in securing critical account business with high-volume customers by addressing questions and concerns.

Requirements

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
• The ability to fluently read, write, understand and communicate in English
• Preferred Qualifications/Skills/Experience Ophthalmology Surgical Technologist and/or Certified Ophthalmic Assistant.
• Experience in Ophthalmology, Inside Sales, Customer Service, or the Medical Device industry.
• Attention to detail and a commitment to accuracy.
• Ability to oversee and balance concurrent tasks, cross‑functional requests, and time‑sensitive project deliverables.
• Intermediate/Advanced proficiency in Microsoft Excel.
• Strong work ethic, critical thinking ability, & commitment to continuous learning and development.
• Be a collaborative teammate, with strong interpersonal and relationship-building skills.
• Strong ability to multitask and adapt to change quickly.
• Excellent organization and time management skills which are important to handle opposing priorities and deadlines.
• Desire to understand the WHY to understand business processes.

Location & Schedule

• Location: Onsite, Houston, TX
• Schedule: 1st Shift 8:00AM-5:00PM (Monday- Friday)
• Travel Requirements: 0 – 10%
• Relocation Assistance: Not Available
• Sponsorship Available: Not Available

Benefits

Alcon provides a robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

Equal Opportunity Statement

ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to [e-mail] and let us know the nature of your request and your contact information.

Company Overview

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.