Associate, Guest Services

Spencer's; Egg Harbor Township (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible work environment

Career advancement

Competitive base salary

Bonus opportunity

Vacation, Personal, Sick and Holiday

Medical, Dental, Vision, Disability, 1

Life and AD&D insurance

401k with a company match

30% merchandise discount

Job summary

Spencer's in Egg Harbor Township, New Jersey is seeking a Customer Service Associate to provide quality verbal and written support to customers and handle general business questions.

This role emphasizes responsive communication, issue resolution, data filing, and monthly reporting of call activity; you will work with a dynamic team in a flexible environment with comprehensive benefits.

Qualifications

• High school diploma or GED or equivalent experience.
• Experience with Microsoft Office including Word and Excel.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Customer- and business-focused mindset.

Responsibilities

• Answer customer calls and resolve issues within predefined parameters.
• Respond to complaints with timely field input where required.
• Respond to internet inquiries or concerns and resolve as needed.
• Maintain files and report monthly call activity.

Skills

Strong written and verbal comms

Customer service mindset

Organization skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!”

At Spencer’s and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We Offer a Comprehensive Benefits Package That Includes

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities

This position is responsible for providing quality verbal and written support services to customers. This position is also responsible for handling general business questions along with vendor inquiries.

• Answer customer calls and resolve issues or concerns within predefined parameters
• Respond to customer complaints by the timely coordination of field input where required
• Respond to internet inquires or concerns and resolve as needed
• Maintain files and report the monthly activity of calls

Qualifications

• High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience
• Experience with Microsoft Office to include Word and Excel
• Strong written and verbal communication skills
• Strong organizational skills
• Customer and business focused

Pay Range

$20.00 per hour