Associate General Manager

Monograph; Baton Rouge (LA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via seeks an Associate General Manager to lead daily onsite operations in Baton Rouge, ensuring safe, reliable, and accessible transportation for riders. You will guide a team of local field operators, drive continuous improvements, and coordinate with city partners to meet community goals.

You will manage driver scheduling, PTO, and performance conversations while leveraging data to optimize service and compliance.

Qualifications

• Minimum 4-6 years of operations management experience.
• Bachelor's degree required.
• Strong leadership and communication skills.
• Ability to relocate to Baton Rouge area.

Responsibilities

• Manage the daily onsite operations of our service to ensure safe, reliable, and accessible transportation for riders.
• Make real-time decisions about fleet, driver supply, compliance, rider needs, and issues to maintain excellent service.
• Manage the full employee lifecycle for drivers: scheduling, PTO approvals, inquiries, performance conversations, and policy adherence.
• Coordinate driver work schedules to ensure adequate vehicle availability to meet demand.
• Serve as operations liaison between city partners, drivers, unions, community leaders, and local organizations to realize community goals.
• Use data and technology to diagnose service performance and implement efficiency improvements for rider experience.
• Ensure compliance with all applicable regulations and company policies in service operations.
• Lead and develop a motivated driver team, fostering collaboration and energy.

Skills

Operations management

Team leadership

Data-driven decision making

Strategic planning

Education

Bachelor's degree

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As an Associate General Manager on Via’s Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.

This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings.

What You’ll Do:

• Manage the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Manage the full employee lifecycle for drivers — scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
• Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.
• Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community's goals to life.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with a minimum of 4-6 years of experience and hold a Bachelor's degree.
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility.
• Savvy and tactful communicator: you intuitively find the right tone in every situation.
• Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously.
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams.
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.
• Problem solver; you don’t accept the status quo and are always looking for creative solutions.
• Based in the Baton Rouge, LA area or willing to relocate.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range:$80,000 - $110,000 / year.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.