Associate General Manager

Socket.dev; Baton Rouge (LA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking an Associate General Manager to lead on-site operations, manage a team of drivers and field operators, and drive continuous performance improvements. You will oversee daily service, ensure safety and reliability, and coordinate with partners to meet demand.

The role requires 4-6 years of operations leadership and a Bachelor's degree, with a fully in-person schedule in Baton Rouge, LA, including occasional early mornings or evenings.

Qualifications

• Experienced operations manager with 4-6 years of experience and a Bachelor’s degree.

Responsibilities

• Manage the daily onsite operations of our service and ensure safe, reliable, and accessible transportation for riders.
• Make informed real-time decisions about fleet, driver supply, compliance, rider needs, and issues to maintain excellent service.
• Oversee the full employee lifecycle for drivers—scheduling, PTO approvals, inquiries, performance conversations, and policy adherence.
• Coordinate driver schedules to meet demand and ensure adequate vehicle availability.
• Serve as the operational bridge between city partners, drivers, unions, and community leaders to execute the community’s goals.
• Use data to diagnose performance issues and implement solutions that improve efficiency and rider experience.
• Ensure compliance with federal, state, local, and company policies for service operations.
• Lead and develop an engaged driver team with a collaborative and energetic environment.

Skills

Operations management

Education

Bachelor's degree

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Associate General Manager on Via’s Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.

This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings.

What You\'ll Do:

• Manage the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Manage the full employee lifecycle for drivers — scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
• Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.
• Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community\'s goals to life.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
• Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with a minimum of 4-6 years of experience and hold a Bachelor\'s degree.
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility.
• Savvy and tactful communicator: you intuitively find the right tone in every situation.
• Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously.
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams.
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.
• Problem solver; you don’t accept the status quo and are always looking for creative solutions.
• Based in the Baton Rouge, LA area or willing to relocate.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range:$80,000 - $110,000 / year.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.