Associate, Fund Services Investor Services

Jobtailor; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Jobtailor in New York is seeking a dedicated Investor Services professional to support fund managers and investors, open accounts, process subscriptions and redemptions, and ensure accurate documentation. You will coordinate offering documents, provide statements and contract notes, and oversee day-to-day operations, AML controls, and client SLAs while guiding junior team members.

This role emphasizes risk management, system enhancements, and cross-functional collaboration across IT and

Qualifications

• Knowledge of offering documentation for serviced funds.
• Thorough understanding of domicile-related regulations.
• Familiarity with AML controls and client SLAs.
• Ability to guide and train team members on policies and controls.
• Experience with project lifecycle activities and system enhancements.

Responsibilities

• Provide day-to-day investor services to fund managers and investors.
• Act as primary contact for fund investors and managers regarding information.
• Coordinate distribution of offering documentation and related materials.
• Open new investor accounts in compliance with AML and regulations.
• Process subscriptions, redemptions, and other transactions.
• Provide investors with statements, contract notes, and documentation.

Skills

Investor Services

AML Compliance

Team Mentoring

Operational Efficiency

Fund Documentation Knowledge

Education

Bachelor's degree in Finance/Economics or related field

Tools

MS Excel

CRM systems

Investment documentation systems

Job description

• Provide day-to-day investor services to fund managers and fund investors
• Act as a primary contact for fund investors
• Act as a primary contact for fund managers regarding investor-related information
• Coordinate distribution of offering documentation
• Provide authorized parties with fund investment documentation
• Open new investor accounts in compliance with fund documentation, anti-money laundering requirements, statutory regulations, and company policies
• Process investor subscriptions, redemptions, and other transactions
• Process cash movements associated with investor activity
• Provide investors and nominees with statements, contract notes, and other documentation
• Handle and escape investor and fund manager queries
• Maintain complete and organized fund records
• Produce management information systems and other internal operational reports
• Perform second-level review of activity entered by team members
• Train and mentor team members
• Ensure team members understand applicable policies, controls, and procedures
• Escalate operational issues to line management in a timely manner
• Highlight resource constraints to line management
• Identify system enhancements
• Participate in IT and operational project lifecycle activities
• Participate in conversion of records from other administrators

Requirements

• Detailed knowledge of offering documentation for the funds being serviced
• Thorough knowledge of regulations pertaining to the domicile of the fund being serviced
• Thorough knowledge of internal policies and procedures
• Knowledge of anti-money laundering controls
• Ability to provide day-to-day investor services to fund managers and investors
• Ability to provide oversight and guidance to team members
• Ability to train and mentor individual team members
• Ability to act as an escalation point for team members
• Ability to identify system enhancements that reduce operational risk, create operational efficiency, or improve customer service
• Ability to participate in project lifecycle activities including specification, testing, and operational implementation
• Ability to participate in conversion of records from other administrators
• Ability to comply with client Service Level Agreements

Core Competencies

Demonstrates expertise in investor services, compliance with anti-money laundering regulations, and effective team training and mentoring. Proficient in managing fund documentation and operational processes to enhance efficiency and service quality.

Highest-signal resume keywords

• Investor Services
• Anti-Money Laundering Compliance
• Fund Documentation Knowledge
• Team Training and Mentoring
• Operational Efficiency Improvement

ATS Optimization Keywords

Hard Skills

• Fund Investment Documentation
• Investor Account Opening
• Transaction Processing
• Management Information Systems
• Operational Reporting

Soft Skills

• Team Oversight
• Escalation Management
• Query Resolution

Industry Keywords

• Offering Documentation
• Regulatory Compliance
• Service Level Agreements
• Operational Risk Management