Associate Financial Services Representative (Hybrid)

Northwell Health; Melville (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Northwell Health in Melville, NY invites an Associate Financial Services Representative to join a customer-focused team dedicated to delivering accurate information and seamless service experiences to patients and providers.

You will verify insurance benefits, obtain pre-authorizations, assist with accounts receivable, and support inpatient/outpatient billing while adhering to regulatory requirements.

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree or equivalent combination of education and related experience preferred.
• 0-1 years relevant experience preferred.

Responsibilities

• Assists in the verification of insurance benefits for services prior to admission.
• Obtains timely pre-authorization for all outpatient and inpatient services.
• Addresses customer inquiries and resolves service issues related to accounts receivable, negotiating and advising on the collection of overdue payments and payment plans.
• Coordinates inpatient billing.
• Provides support for all finance issues and ensures compliance with regulations and contracts.
• Assists in patient billing and maintaining pertinent records as required for maintenance of certification.
• Coordinates with nursing staff in planning and organizing program activities.
• Most contact is internal and/or customer service oriented.
• Tasks are routine, structured and transactional with defined guidelines.
• Elevates questions or problems to senior team members when needed.
• Prioritizes basic tasks within standard practices.
• Ensures timely and accurate performance for a single area.

Education

High School Diploma or equivalent

Associate's Degree or equivalent combination of education and related experience

Job description

Job Description

The Associate Financial Services Representative will be an exceptionally customer focused individual that will provide information, fulfill customer needs, and tailor our services to create an easy and seamless servicing experience.

Job Description

202633 The Associate Financial Services Representative will be an exceptionally customer focused individual that will provide information, fulfill customer needs, and tailor our services to create an easy and seamless servicing experience.

Job Responsibility

• Assists in the verification of insurance benefits for services prior to admission.
• Obtains timely pre-authorization for all outpatient and inpatient services.
• Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes.
• Helps in coordinating inpatient billing.
• Provides support for all finance issues and ensures that activities occur in compliance with appropriate regulations and contractual obligations.
• Assists in patient billing and maintaining pertinent records as required for maintenance of certification.
• Helps in coordinating with nursing staff in planning and organizing program activities.
• Majority of contact is internal and/or customer service oriented.
• Work and tasks are most often routine, structured and transactional in nature; work requires minimal variance from guidelines and procedures.
• Makes routine decisions regarding assigned task within defined parameters, often limited and confined to on going matters.
• Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise.
• Prioritizes basic tasks; priorities typically guided by standard practices or by others.
• Ensures timely and accurate performance of responsibilities for a single area or group of closely related tasks.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent required.
• Associate's Degree or equivalent combination of education and related experience preferred.
• 0-1 years relevant experience preferred.
• Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).