Associate Field Testing Program Manager

Pyramid Consulting Group, LLC; Town of York (NY); Hybrid; USD 59,000 - 69,000; Full time

Job summary

Pyramid Consulting Group, LLC is seeking an Associate Field Testing Program Manager to join our wellness client's team in NYC on a hybrid schedule. This temporary role starts ASAP and runs for 12 months, collaborating with engineers, PMs, and QA on connected devices and product concepts.

The role focuses on supporting the testing team, coordinating beta tests, external vendors, and cross-functional staff to drive timely test execution and issue resolution.

Qualifications

• 1+ years coordinating beta test projects in a product/tech company, agency, or research consultancy.
• Experience recruiting highly confidential beta test participants.
• Experience in customer service or customer-facing roles.
• Expertise with Gemini, Google Apps, and the usual PowerPoint, Word, and Excel.
• Jira/Confluence and Centercode experience a plus.

Responsibilities

• Execute day-to-day activities to meet project objectives from test launch to completion.
• Collaborate with cross-functional teams to manage deadlines.
• Be the main contact for tester inquiries and issue reporting.
• Triage tester issues and escalate to stakeholders as needed.
• Prepare weekly status reports on trends and progress.
• Attend meetings to review open items and report progress.
• Provide regular status updates on commitments.
• Manage multiple projects with attention to detail.
• Coordinate logistics to ensure testers have the required HW and features.

Skills

Gemini

Google Apps

PowerPoint

Word

Excel

Presentation skills

Project management

Attention to detail

Record-keeping

Tools

Jira/Confluence

Centercode

Job description

Our client, a wellness brand, is seeking an Associate Field Testing Program Manager to join the team in NYC on a hybrid schedule. This is a temporary role that is scheduled to begin ASAP and continue for 12 months.

This is a great opportunity to join an exceptional team of Engineers, Project/Program Managers, and QA personnel working on the connected devices that are shaping our current and next-generation products.

The Associate Field Testing Program Manager is responsible for supporting the team that determines how consumers react to new and modified products, product features, and product concepts. This requires working with external vendors and supporting the cross-functional product team.

Job Duties Include

• Execute day-to-day activities to meet overall project objectives from test launch to completion.
• Collaborate and facilitate cross-functional communication with key project deadlines in mind.
• Be the main point of contact for tester inquiries and issue reporting.
• Proactively triage tester issues and escalate to key stakeholders and supporting teams when necessary.
• Assist the Lead Program Manager to prepare weekly summary reports displaying trends and progress against project goals and overall program success.
• Attend meetings to support the Lead Program Manager to review open items and report progress of the projects.
• Proactively provide regular status updates communicating progress towards commitments.
• Work with the Lead Program Manager across multiple projects simultaneously, while keeping attention to detail on each project.
• Actively manage the logistics of getting HW and features in front of testers to ensure a positive testing experience.

Job Qualifications Include

• 1+ years of experience coordinating beta test projects and resources as part of a product/tech company, agency, or research consultancy.
• Experience with highly confidential beta test participant recruitment.
• Experience in customer service or customer-facing roles.???????
• Expertise with Gemini, Google apps, and the usual PowerPoint, Word, and Excel.
• Jira/Confluence and Centercode experience a plus.
• Exceptional project management and organizational skills.
• Strong presentation skills.
• Strong attention to detail and record-keeping while working across multiple projects
• Understanding of technical issues and driving them to closure by bringing together key stakeholders for decision-making, while also being a fast learner.
• The ability to multitask and thrive in a dynamic environment and maintain a Can-Do attitude.
• Self-starter who is able to identify gaps and opportunities to create more efficient processes.

Salary: $43 - $50/hr

The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.

If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.

We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact [e-mail]

For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.

Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify.