Associate Field Services Technology Technician

Hilton; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Go Hilton travel program

Employee stock purchase program (ESPP)

Paid parental leave

Caregiving concierge services

Crisis concierge

Employee mental health resources (EAP)

Generous PTO

Health and welfare benefits

Retirement plans

Job summary

Hilton is seeking an Associate Technology Field Services Technician in Chicago, IL to join our in-house Technology team. You will support multiple hotels in the Central Region, installing, diagnosing, repairing, and upgrading hardware to ensure robust operations across properties.

Ideal candidates have IT field experience, hospitality IT support background, and flexibility to work early mornings, evenings, weekends, with travel about 20%.

Qualifications

• Professional work experience in Technology or related field.
• Experience in IT field support, desktop support, or onsite technical support.
• Hospitality, retail, or related industries experience in IT support.
• Willing to travel ~20% of the time.

Responsibilities

• Provide IT and Telecom support for hotel team members.
• Install, diagnose, repair, maintain, and upgrade hardware for efficient performance.
• Troubleshoot problems promptly and accurately.

Skills

IT field experience

On-site support

Telecom support

Willing to travel

Education

Bachelor's Degree, or Associate's Degree + 6+ years Technology experience

High School Diploma/GED + 10+ years Technology experience

Tools

Cisco certifications

Microsoft certifications

Job description

This role is based in Chicago, IL. This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Technology Field Services Technician

Exceptional Hospitality Starts with You

This is your chance to be a part of an in-house Technology team it's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Technology Field Services Technician, you will bring your technical skills to a hospitality company with an award-winning culture. On the Americas Field Services Central Regionteam reporting to the Manager Technology Field Services, you will support projects including opening new hotels and all the systems involved in doing so.

What You'll Do During a Typical Day

• Provide IT and Telecom support for theEmbassy Suites, DoubleTree, Drake and Central Region Hotel team members.
• Support the hotel with business solutions such as installing, diagnosing, repairing, maintaining, and upgrading all hardware to efficient performance.
• Troubleshoot problem areas promptly and accurately.

How You'll Collaborate With Others

• Communication and close collaboration with our Field Services Teams Members is critical for success.
• Collaborate and work closely with our Field IT Team within the Central Region Area.
• Attend scheduled meetings with our entire Central Region Team and other Field Services team meetings.

Projects You'll Take Ownership Of

• The hotels in the region regularly upgrade High Speed Internet Network, Parking System, POS, Hardware Refreshes, Door Lock Systems and other projects. You will help guide and own parts of all of these at assigned hotels.

What It Takes to Make the Stay

You Have These Minimum Qualifications

• Professional work experience in Technology or related field
• Experience working in IT field support, desktop support, or an onsite technical support environment
• IT field (Telecom, Technology) experience in hospitality, retail, or related industries
• Willing to work flexible hours, including early mornings, evenings, and weekends, based on business needs.
• Travel potentially 20% of the time

It Would Be Useful If You Have

• Bachelor's Degree, or Associate's Degree plus six (6) + years of Technology related experience, or High School Degree/GED plus ten (10) + years of Technology related experience
• Three (3) + years of work experience in Technology or a related field
• Two (2) + years of experience in Hospitality, Operations, and/or IT support roles
• Cisco or Microsoft certifications
• Experience with the following Hospitality related applications and systems: PMS, POS, Key systems, PBX, Voicemail

How We'll Help You Thrive

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next
• Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $60,000 – $85,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.