Associate Field Services Technology Manager New York

Hilton Worldwide Holdings; Honolulu (HI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Go Hilton travel program: 100 nights

Hilton Shares ESPP 15% discount

Paid parental leave

Mental health resources

Paid Time Off

Job summary

Hilton Worldwide Holdings is seeking an Associate Field Services Technology Manager to support NYC/NJ-managed hotels, acting as a technology liaison and project lead. This hotel-based role reports to the Senior Manager Technology Field Services East and handles IT CapEx, openings, and major group events.

You will interact with hotel teams to deliver technology solutions, manage incidents via ServiceNow, and collaborate with vendors and corporate IT to meet business operations needs.

Qualifications

• Professional work experience in technology or related field.
• Travel outside of NYC to NJ up to 10%.
• Bachelor's Degree, or Associate Degree plus 6+ years of technology-related experience, or High School Degree/GED plus 12+ years of technology-related experience.
• Three (3)+ years of professional work experience in Technology or related field.
• Cisco Meraki or network-related certifications.
• Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST.
• Experience with hospitality core systems: PMS, POS, Keycard, and PBX.

Responsibilities

• Interact with hotel team and, if necessary, hotel guests/clients, to provide solutions and deliver Hilton's Customer Promise by supporting the technology needs of business operations.
• Manage and action open/active requests or incidents to ensure successful resolution using Hilton's ServiceNow platform and other third-party vendor support processes.
• Project management experience implementing and leading departmental processes, procedures, and objectives to ensure success.
• Build positive partnerships with vendors, corporate IT teams, and hotel team members.
• Problem solve and advise on important issues to facilitate decision making.
• Support ongoing training and build a culture of learning.
• IT CapEx projects for the hotel including network upgrades, server/workstation refreshes.
• Hotel opening and conversion-related projects.

Skills

Technology experience

Project management

Travel flexibility

Education

Bachelor's or Associate degree + experience

Tools

Cisco Meraki

Windows Server certifications (MCSA/MCTS/MCITP)

Job description

Associate Field Services Technology Manager – New York, New Jersey

Full job description: This role is based in New York and New Jersey, supporting NYC/NJ‑managed hotels.

You will bring your technical skills to a hospitality company with an award‑winning culture. On the Technology Field Services East team reporting to the Senior Manager Technology Field Services East, you support projects including IT CapEx, hotel openings/conversions, and major hotel group events.

How We Will Support You

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Employee Stock Purchase Program (ESPP) – purchase Hilton shares at a 15% discount
• Paid parental leave for eligible team members, including partners and adoptive parents
• Mental health resources including free counseling through the Employee Assistance Program
• Paid Time Off (PTO)

At Hilton, we commit to offering leadership development opportunities and programs through every step of a team member's career journey and at every level, both in our hotels and across corporate.

How You Will Make an Impact

This is a hotel‑based position, and you will represent Hilton IT by attending Hotel Operations Meetings.

• Interact with hotel team, and, if necessary, hotel guests/clients, to provide solutions and deliver Hilton's Customer Promise by supporting the technology needs of business operations.
• Manage and action open/active requests or incidents to ensure successful resolution using Hilton's ServiceNow platform and other third‑party vendor support processes.

Collaboration

• Project management experience implementing and leading departmental processes, procedures, and objectives to ensure success.
• Build positive partnerships with vendors, corporate IT teams, and hotel team members.
• Problem solve and advise on important issues to facilitate decision making.
• Support ongoing training and build a culture of learning.

Projects You Will Own

• IT CapEx projects for the hotel including network upgrades, server/workstation refreshes.
• Hotel opening and conversion‑related projects.

Why You'll Be a Great Fit

Minimum qualifications:

• Professional work experience in technology or related field.
• Travel outside of NYC to NJ up to 10%.

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of technology‑related experience, or High School Degree/GED plus 12+ years of technology‑related experience.
• Three (3) + years of professional work experience in Technology or related field.
• Cisco Meraki or network‑related certifications.
• Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST.
• Experience with hospitality core systems: PMS, POS, Keycard, and PBX.

Equal Opportunity Employer

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please let us know if you require an accommodation during the application process.